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Customer Technical Solutions Apprentice – 2025

  • Microsoft
  • Paddington, London, Greater London
  • £25200 per annum
Vacancy provider logo for GetMyFirstJob Recruitment

Microsoft’s mission is to empower every person and every organisation on the planet to achieve more. As employees they come together with a growth mindset, innovate to empower others, and collaborate to realise their shared goals. Each day they build on their values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

  • GMFJ Reference
    255302
  • Wages
    £25,200 p/a
  • Hours
    37.50 per week
  • Date Posted
    30/10/2024
  • Start Date
    01/09/2025
  • Approx. Duration
    3 years 6 months

  • Location
    Paddington, London
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Degree
  • Apprenticeship Standard
    Digital and technology solutions professional (integrated degree) (ST0119)
  • Employer
    Microsoft

Description

Please note that you can only apply for one of the opportunities with Microsoft, so please ensure you submit only one application.


Controlled Technology: Citizenship & Citizenship Verification:

This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their U.S. permanent residency or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for the assessment of eligibility to access the export-controlled information.


Location: London (50% in office)


Role Overview

Are you passionate about connecting with people, discussing the latest tech trends, and getting hands-on with cutting-edge technology? The Microsoft Customer Technical Solutions Apprenticeship is your gateway to unlocking your potential and making a meaningful impact on the world through Microsoft technology. Join a programme designed for those who love the intersection of technology and human connection. Acquire the skills to communicate effectively, solve problems, and deliver solutions that exceed the expectations of Microsoft’s customers and partners. Gain industry-recognised qualifications, work on real projects with real customers, and embark on a transformative journey in the tech world.


What will you be doing as an apprentice?

Here are just a few of the day-to-day responsibilities you could learn and excel at during your Digital and Technology Solutions Apprenticeship:

  • Collaborating on projects with internal and external stakeholders
  • Using data to tell a story in your reporting on business updates
  • Using your problem-solving skills to create optimisations in Microsoft's business functions


Benefits

Microsoft can't accomplish its mission to empower everyone on the planet to achieve more unless its employees can do their best work. Its perks, benefits, and everything in between are essential to its success. Some small, some large, all necessary. Microsoft believes in taking care of its employees. As part of the apprenticeship programme, you'll enjoy:

  • Access to wellbeing programmes
  • Generous time off
  • Educational resources
  • Maternity and paternity leave
  • Discounts on products and services
  • Giving programmes


Being a Microsoft Apprentice:

As a Microsoft Apprentice, you will have the opportunity to start your career early, earn while you learn, and gain valuable experience. Microsoft believe in providing real responsibility from the outset, with an employment contract for the full duration of your apprenticeship. You will be an integral part of the team, contributing to meaningful projects and initiatives to drive impact.

What to Expect:

Support and Guidance: You will be fully supported by an apprentice buddy, your manager, and fellow team members. Microsoft managers are trained and ready to support you throughout your apprenticeship programme.

Learning and Development: You will spend time away from your job training and growing your knowledge, which you will then apply to your day-to-day role. You will complete work-based assignments and participate in modules aligned with your job responsibilities.

Community and Inclusion: You will be part of a vibrant and inclusive apprentice community. You will have opportunities to give back through Microsoft's community programmes and Employee Resource Groups.

Career Growth: At Microsoft, they are committed to your growth and development. You will have access to industry-leading innovation and resources to help you succeed in your role and beyond.


Join Microsoft and develop skills that will pave the way for a successful career – Apply now!


What’s important to Microsoft?

Microsoft strives to empower every person and organisation on the planet to achieve more. They do this by living their three values: Respect, Integrity, and Accountability. Microsoft channels these values into actions by creating innovation, championing the importance of diversity and inclusion, helping the UK tackle sustainability and inequality, and creating trustworthy computing.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Microsoft also considers qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or reasonable adjustments due to a disability during the application or recruiting process, you will be given multiple opportunities to notify the GetMyFirstJob team during your application, and they will be happy to discuss suitable arrangements with you directly.

For more information about this vacancy please contact GetMyFirstJob Recruitment on opportunities@getmyfirstjob.co.uk (Ref ID: 255302)

Company website : https://careers.microsoft.com/students/us/en/

To be eligible for this apprenticeship, you must not have a degree.

However, you should have:

  • Obtained 5 GCSEs, including Maths and English, with grades A*-C or 9-4 on the new grading system.
  • Obtained suitable level 3 qualifications by 2nd September 2025 (3 A-levels with grades A*-C, BTEC Nationals, T Levels, or equivalent).

For this role, you will be working towards your Digital and Technology Solutions Professional Level 6 Degree Apprenticeship with The Development Manager.

Program Structure:

You will have the opportunity to experience different roles and teams, such as:

Account teams: You will delve into how Microsoft work with their customers to understand their needs, goals, and challenges, and how they provide them with the best Microsoft solutions and services.

Solution building teams: You will be trained in the art of designing, developing, and deploying innovative and customised solutions for Microsoft customers, using Microsoft technology and platforms.

Customer Success Unit: You will learn how Microsoft provide ongoing support and assistance to their customers, ensuring that their solutions are running smoothly and securely, while swiftly resolving any issues or queries they might have.

After the rotation, you will spend your final 18 months in your selected job role, where you can apply your honed skills and knowledge to truly make a difference for Microsoft customers and partners. This is your opportunity to shine and excel!


During the first 18 months, Microsoft Apprentices will study towards 8 x 20-credit Degree Modules on the following 4 x module "pairings":

  • Data and Business Analysis (C20@L4)
  • Networks and Hardware (C20@L4)
  • Software Fundamentals (C20@L4)
  • Cyber Fundamentals (C20@L4)
  • Introduction to AI & ML (C20@L4)
  • Mathematics, Statistics, and Collaborative Research (C20@L4)
  • Cloud Architecture (C20@L5)
  • Low Code Software Development (C20@L5)

During the latter 24 months, Microsoft Learners will then work on their own professional development and reflectively implement and report on workplace solutions related to their specialism and specialist taught modules, such as:

  • Requirements Elicitation for Business Improvement (C20@L5)
  • Business System Design (C20@L5)
  • IT Consultancy for Innovation (C40@L6)

All of this will be underpinned by a module focusing on Leadership, Management, and Technology Strategy (C20@L6).

Customer Engineer from Microsoft

ABOUT GETMYFIRSTJOB AMBASSADOR
Tanseeha
My role involves designing solutions for customers across different industries, such as Government or Education. Through this, the aim is to manage customer expectations and realise ...
TRAINING PROVIDER & QUALIFICATION
Digital Support Technician Level 3
SKILLS GAINED
teamwork time management leadership assertiveness app development interface creation

Do what you love. Create the future you want.

Opportunities with Microsoft

Our mission is to empower every person and every organisation on the planet to achieve more. At Microsoft we believe that by working with people who share our global vision, motivation and passion for technology and innovation, we can have the biggest impact on the world.

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