Digital Support Apprentice
pstrongEmployer description:strongbr The QANW group provides insurance products primarily to the building and remedial treatment industries. The group has developed through vertical integration over a period of 20 years starting from an insurance administration company and developing into a small conglomerate of specialist companies. The company are committed to providing the highest standard of service, products, and experiences for all.p pAn exciting opportunity has opened with QANW, who are looking to bring in fresh young talent into their company.br If you are an enthusiastic and driven young individual, then this could be the job for you!p pstrongOverview:strongbr You will be completing a range of digital tech and support tasks daily along with using internal bespoke software and Microsoft packages to deal with contractors and clients. You will also be responsible for picking up jobs when requested by other departments of the organisation. Along with this, you will be put through SVQ training with QA, you will be working towards a SVQF Level 6 during your apprenticeship.p pstrongResponsibilities:strongp ul liBecome a system expert of bespoke software, CORE, used to store and process information.li liAct as first point of contact when handling customer service enquiries both digitally through email and over the phone, then log the information onto CORE.li liInput information into MS Excel daily to log database and spreadsheet information for customers.li liBecome a super user for internal system, Members Area, which allows contractors to apply for policies.li liUse of Adobe PDF for downloading policy and printing posting.li liWorking collaboratively via Shared Drive for storing all work procedures.li liOpening and distributing incoming mail to various departments within the company.li ul pstrongWhat we are looking for:strongp ul liHard working individual who can work well in a team and on their own.li liSomeone who can show initiative.li liReliable and determined.li liGood communication skills.li ul pstrongSalary:strongbr 13,741 per annump pstrongWorking hours:strongbr 35 hours per week, Monday to Friday, 9am to 5pm.p pstrongBenefits:strongp ul liTradepoint card (can be used for discount in B&Q)li liQANW Benefits app which is a discount shopping portalli liB & CE accident & life coverli liIncreased pension contributions (4 & 4 if eligible)li liAnnual leave 27 days 8 bank holidaysli liBirthday day, duvet day, moving day and sick pay for the first 10 days of being offli ul pstrongFuture prospects:strongbr 90 of QA apprentices secure permanent employment after completing their apprenticeship: this is 20 higher than the national average.p pstrongImportant information:strongbr This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.br Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at strongSCQF Level 6. strongbr If you are interested in starting your career and receiving a work based qualification at the same time, strongAPPLY NOW!strongp