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Customer Service Apprenticeships
Do you thrive on providing exceptional customer experiences? If you answered YES, then buckle up, because this is the perfect opportunity for you!
Embark on a journey that combines your love for cars with the art of customer service. Learn the ins and outs of the automotive industry while honing your communication and problem-solving skills. Learn to understand customers' needs, provide tailored solutions, and leave them with a smile on their faces. This isn't just a job – it's a stepping-stone to a rewarding career. Many of our apprentices can go on to become a, Service advisor or Sales executive and even Sales or Aftersales Managers!
Level 2 Customer Service Practitioner
Course duration 12-15 Months
Topics covered include:
All training will be through on-line webinar delivery with the End Point assessment being carried at your place of work.
Level 3 Customer Service Specialist
Course duration 15-18 Months
Topics covered include
You will gain knowledge of:
You will gain competencies of:
You will develop your workplace behaviours and soft skills:
Additional elements:
The apprenticeship is typically 18 months for you to attain the required level of knowledge competence and workplace behaviours.
Off-The-Job Training Hours
Off-the-job training is a statutory requirement for an English apprenticeship. It is training which is received by the apprentice, during the apprentice’s normal working hours, for the purpose of achieving the knowledge, skills and behaviours of the approved apprenticeship referenced in the apprenticeship agreement. An elogbook is required to be completed with a minimum number of hours and assessed by a workplace mentor.
Off-the-job training is met by guided learning within the workplace and is supplemented by formal training such as face to face delivery in our training centre and digital learning opportunities such as e-learning.
End Point Assessment
Apprenticeship certification is awarded by successful achievement of an independent assessment at the end of the apprenticeship. Prior eligibility criteria such as the number of hours of off the job training and functional skills achievement are required to be met before the candidate can be put forward for End Point Assessment. The End Point Assessment will be overseen by an independent Awarding Body and contain the following elements:
Do you want to work on one the automotive industries most diverse and exciting model ranges? As Renault strives for innovation that excites, our technicians are working on models at the leading edge of automotive design. We are looking for Apprentice technicians that share our passion for automotive technology and our belief in service excellence.
We’re seeking the next generation of motivated and dedicated customer service apprentices who share our passion for the automotive industry and are committed to delivering exceptional customer service. In this role, you will be responsible for handling the administrative and customer relations tasks within the service department.The successful candidate will work towards achieving a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-18 month period.
Are you eager to work on one of the most diverse and exciting model ranges in the automotive industry?At Renault, we are driven by a passion for innovation that excites, and our technicians have the opportunity to work on vehicles at the forefront of automotive design.We are seeking Apprentice Technicians who share our enthusiasm for automotive technology and our commitment to delivering exceptional service.
Register Now
Mail // RecruitmentTeamNottingham@uk.bosch.com Call // 0115 9380223 - option 1
The Renault Apprenticeship Programme delivered by Bosch Automotive Service Solutions Limited
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