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Customer Service
The programme uses a blended learning approach with your employer and the apprentice training team, through block release residential training, distance digital learning and your own self-study. If you are as committed as we are, the programme will give you every chance of success.
You will gain knowledge of:
You will gain competencies of:
You will develop your workplace behaviours and soft skills:
Additional elements:
The apprenticeship is expected to take 12 months for you to attain the required level of knowledge competence and workplace behaviours, with an additional 3 months to complete the End Point Assessment.
Off-The-Job Training Hours
Off-the-job training is a statutory requirement for an English apprenticeship. It is training which is received by the apprentice, during the apprentice’s normal working hours, for the purpose of achieving the knowledge, skills and behaviours of the approved apprenticeship referenced in the apprenticeship agreement. An elogbook is required to be completed with a minimum number of hours and assessed by a workplace mentor.
Off-the-job training is met by guided learning within the workplace and is supplemented by formal training such as face to face delivery in our training centre and digital learning opportunities such as e-learning.
End Point Assessment
Apprenticeship certification is awarded by successful achievement of an independent assessment at the end of the apprenticeship. Prior eligibility criteria such as the number of hours of off the job training and functional skills achievement are required to be met before the candidate can be put forward for End Point Assessment. The End Point Assessment will be overseen by an independent Awarding Body and contain the following elements:
We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. You will be responsible for administrative and customer relation aspects of service department operations.The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.
Do you want to work on one of the automotive industries most diverse and exciting model ranges? As Suzuki strives for innovation that excites, our technicians are working on models at the leading edge of automotive design. We are looking for Apprentice Technicians that share our passion and belief for automotive technology and service excellence.
Do you want to work on one of the automotive industries most diverse and exciting model ranges? As Suzuki strives for innovation that excites, our technicians are working on models at the leading edge of automotive design. We are looking for Apprentice Technicians that share our passion and belief for automotive technology and service excellence.A full UK Driving License is required for this role.
This is an unmissable opportunity to join the Apprenticeship Program as a Parts Advisor Apprentice. The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.
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Mail // RecruitmentTeamNottingham@uk.bosch.com Call // 0115 9380223 - option 1
The Suzuki Apprenticeship Programme delivered by Bosch Automotive Service Solutions Limited
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