Surveys & Promotions

Category of Information:Information you give to us in order to register for our service (Voluntary Information)

Where it comes from:Filling in forms to complete a survey

What is collected and how we use that information

We occasionally run surveys to understand how you felt about our service/gather information about your experience.

If you choose to complete a survey for us, you may be asked for your name, age, gender, address and employer or education provider. We use this information to analyse the responses in the survey.

We currently use third party tools for surveys, such as Typeform and Microsoft Forms, to seek feedback from users of our website, products and services. We will only use the information from the survey to improve our website, products and services. Before you include personal data in the survey please read Typeform’s privacy policy and Microsoft's Privacy Statement make sure you’re happy with it.

It is in our legitimate business interests to understand how you feel about our website, products and services. This justifies the processing of your personal information for this purpose. Completion of the survey is entirely voluntary.

Please be assured that after initial collection of your personal information for a survey, your information will be anonymised to allow us to report back on our performance (internally and in our marketing communications).

Where it comes from: Entering a promotion on our website

What is collected and how we use that information

If you decide to enter a competition through our website, you will be asked to provide basic contact information (name, address, telephone number, and email address) so that we can contact you to let you know if you’ve been lucky enough to win! As part of entering into the competition you will be asked to consent to us processing your data in line with this notice. If you do not agree with the content of this privacy notice you should not enter the competition.

Dependent on the type of competition, you may also be asked to provide other personal information (such as photograph). You must not submit any photos that contain images of other people unless you have that person’s express consent. You will need to inform them of how that image will be used as set out in this privacy notice and the terms and conditions of the promotion.

In entering the competition, you confirm that you meet the eligibility requirements of the competition (including any age restrictions). We may require you to provide proof your eligibility. We reserve our right to disqualify you if your conduct is contrary to the spirit of intention of the competition or you are otherwise found to be in breach of the competition terms and conditions.

Where it comes from:Entering a promotion we run through our corporate page on social media platforms (Facebook, Twitter, Instagram, Snapchat, TikTok)

What is collected and how we use that information

If you decide to enter a competition through our corporate page on a social media platform you will, in entering the competition, provide your personal information in the form of your online profile and this privacy notice will apply.

A link to this privacy notice is contained on all our corporate social media pages.

How we will handle the personal data you provide under the competition will also be detailed in the competition terms and conditions. Please ensure you are comfortable with these terms before entering.

Your act of entering the competition will show your consent to us processing your online profile for the purpose of administering the competition.

If you are selected as our winner we will contact you through your online profile via direct personal messaging. At this stage, we may ask you for additional personal information so that we can administer your prize (contact name, address and email address). You are free to give us this information or not. Any information you provide will show your consent to us processing that information for the purpose of administering your prize. If you do not provide this information we may be unable to distribute your prize. We will discuss this with you at the time.

If the competition involves the submission of a photograph containing your image this is your personal information and will be processed in accordance with this privacy notice. You must not submit any photos that contain images of other people unless you have that person’s express consent. You will need to inform them of how that image will be used as set out in this privacy notice and the terms and conditions of the competition.

Before entering a competition through a social media platform you should check the privacy notice of the platform to ensure you’re comfortable with how they may also use your personal information.

In entering the competition, you confirm that you meet the eligibility requirements of the competition (including any age restrictions). We may require you to provide proof your eligibility. We reserve our right to disqualify you if your conduct is contrary to the spirit of intention of the competition or you are otherwise found to be in breach of the competition terms and conditions.