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Healthcare | Social care
Patient advice and liaison service (PALS) officers give support, advice and information about NHS services.
You could get some of the skills you need for this job by doing a Level 2 or 3 Diploma in Customer Service. This will be useful for dealing with complaints and mediation work.
You'll usually need 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a Level 2 course. You'll need 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a Level 3 course.
You may be able to start as a patient advice and liaison service (PALS) secretary or administrator and work your way up to PALS officer.
Volunteering A common entry route is through volunteering, particularly within the NHS. Some patient advice and liaison services are staffed by a mix of paid staff and volunteers.
You'll need:
As part of your day-to-day duties, you could:
With experience and possibly further study, you could progress to senior PALS officer or PALS service manager.
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Not only will your organisation (or the Government) pay for all of your training, but you’ll be paid to do it. That means you could actually get paid to get your degree and have no debt!
There are over 625 different apprenticeships to choose from, in a range of industries. Whether you’re interested in law, marketing, construction, or engineering, you’ll find something up your street!
As an apprentice, the minimum you’ll earn is £6.20 an hour, but we’ve seen apprentices earn a starting salary of up to £30,000 a year! You could also get other employee benefits like gym memberships, paid holiday, and sick pay.
Employers think apprentices are 15% more employable than those with other qualifications. In fact, many large employers train their graduates and apprentices together!
There’s only so much you can learn when you just do a qualification. As an apprentice, you’ll also get to learn on the job – whether that’s designing amazing graphics, chopping vegetables, or building engines!
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