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Welfare rights officer apprenticeships

Law and legal | Social care

Welfare rights officer apprenticeships - where to start

You can get into this job through

  • an apprenticeship
  • working towards this role
  • volunteering
  • applying directly


    • Apprenticeship

    You could complete a revenues and welfare benefits practitioner higher apprenticeship if you're working for a local authority or advice organisation. This apprenticeship will typically take 12 to 18 months to complete.


    You'll usually need 4 or 5 GCSEs at grades 9 to 4 (A* to C) and A-Levels, or equivalent, for a higher or degree apprenticeship.

    Work
    You could start as an admin assistant with an advice organisation and work your way up with further training in welfare rights. You'll usually need GCSEs at grades 9 to 4 (A* to C), or equivalent qualifications, in English and maths.

    Volunteering

    Many people start by volunteering in an advice centre. As a volunteer you would receive training in interviewing skills and advice topics like welfare benefits and housing. It can take between 6 and 12 months to get enough experience to apply for jobs. 

    Direct Application
    You can apply for jobs if you have experience of supporting people facing difficult situations, for example, those with money, family or housing problems. A qualification in counselling, legal work or advice and guidance could be useful, though your employer may give you on-the-job training. The ability to speak a second language or a qualification in British Sign Language could be helpful for some jobs.

    Welfare rights officer apprenticeships - what it takes

    Skills and knowledge

    You'll need: 

    • customer service skills
    • sensitivity and understanding 
    • knowledge of psychology 
    • patience and the ability to remain calm in stressful situations 
    • the ability to work well with others 
    • the ability to accept criticism and work well under pressure
    • to be thorough and pay attention to detail 
    • counselling skills including active listening and a non-judgemental approach 
    • to be able to carry out basic tasks on a computer or hand-held device
    Restrictions and Requirements
    You'll need to pass enhanced background checks

    Welfare rights officer apprenticeships - what you'll do

    Day-to-day tasks

    In this role you could: 

    • check clients are claiming all the benefits they are entitled to 
    • help people fill in forms 
    • help clients get ready for appeals 
    • speak on behalf of clients at appeal tribunals 
    • work with benefits agencies and other organisations 
    • refer clients to other services 
    • keep confidential records 
    • learn about relevant laws and welfare reforms
    • publicise your service or welfare campaigns 
    • train staff and volunteers
    Working environment
    You could work in the community, at a client's home, in a court, in an NHS or private hospital or at an outreach centre. Your working environment may be emotionally demanding.

    Career path and progression - Welfare rights officer apprenticeships

    With experience, you could move into specialist advice and casework, or be promoted to a team leader or management post.

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    Considering an Apprenticeship?

    There are lots of benefits to apprenticeships, here are our top 5:

    • Paid Training
      Not only will your organisation (or the Government) pay for all of your training, but you’ll be paid to do it. That means you could actually get paid to get your degree and have no debt!
    • Range of career opportunities
      There are over 625 different apprenticeships to choose from, in a range of industries. Whether you’re interested in law, marketing, construction or engineering, you’ll find something up your street!
    • Earn & learn
      As an apprentice, the minimum you’ll earn is £6.20 an hour, but we’ve seen apprentices earn a starting salary of up to £30,000 a year! You could also get other employee benefits like gym memberships, paid holiday and sick pay.
    • Great career prospects
      Employers think apprentices are 15% more employable than those with other qualifications. In fact, many large employers train their graduates and apprentices together!
    • Learn on the job
      There’s only so much you can learn when you just do a qualification. As an apprentice, you’ll also get to learn on the job - whether that’s designing amazing graphics, chopping vegetables or building engines!

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