IT Service Support Apprentice
pstrongEmployer description:strongp pHertsmere Borough Council is responsible for providing services including benefits, car parking, community safety, elections, environmental health, housing needs, leisure and parks, licensing, planning, street cleaning and waste collections. We have a busy in-house IT department providing a comprehensive range of services to all of our departments.p pstrongOverview:strongp pAs our apprentice you will be required to provide technical and service support to IT clients, using the ITIL principles of service operation, including incident management, problem solving, assisting in maintaining the IT knowledge base and dealing with service requests from clients.p pYou will ensure that all college and workplace assessments are kept up to date and deadlines for completion are met. At the end of the initial 17 month contract you will achieve the Level 3 qualification. You will be assigned a mentor who will provide support not only with day to day activities related to the role but also with the course work associated with the apprenticeship.p pstrongResponsibilities:strongp ul liTo provide technical and service support to IDS clients, using the ITIL principles of Service Operation.li listrongIncident Management:strong Restoration of normal service as soon as possible with minimal disruption to the client and the business.li listrongService Requests:strong A service request from a client could be for information, advice, standard change or access to an IT service.li listrongService Provision:strong Supporting and ensuring technology is kept working and supported in a range of areas such as meeting rooms, chambers, across the whole operation and associated sites.li liTo administrate the IDS Service Desk following the procedures set up and maintained by the IDS Service Desk Team Leader.li ul pstrongDesirable skills:strongp ul liAble to effectively liaise with customers, colleagues, outside bodies and councillors, in writing, by telephone and face to face.li liAble to self-motivate and work with limited day to day supervision.li liStrives to produce written work of a high quality with a good attention to detail.li liAble to use all Microsoft Office systems to a good standard.li liAble to quickly grasp the use of specialised computer packages.li liAssesses and handles risk effectively.li liAble to plan and prioritise to meet statutory and organisational deadlines.li liTakes ownership of problems.li liDemonstrates initiative and uses good judgment.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p36 hours per week.p pstrongBenefits:strongp ul liFlexible working hours (including home working).li liFree car parking.li liFree use of leisure facilities.li liCycle scheme.li liSeason ticket loans.li liAccess to a large staff roof garden.li li26 31 days annual leave (depending on the length of Local Government Service) plus one floating day per annum.li liLocal government pension scheme.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp table width650 tbody tr td width257 table width650 tbody tr td width257td tr tbody table td tr tbody table