- GMFJ Reference
240427
- Wages
£5.28 p/h
- Hours
40.00 per week
- Date Posted
11/10/2023
- Start Date
31/01/2024
- Approx. Duration
12 months
- Location
Barnsley
- Status
Now Taking Applications
- Sector
Customer Service
- Opportunity Type
Advanced Level 3
- Employer
Cars2
Description
This is an
apprenticeship role, delivered by Robert
Bosch Ltd.
A Service Advisor deals
directly with customers and acts as a go-between between the customer and other
members of the Aftersales department, including Technicians and Managers.
A large part of your role
would be dealing with customers, scheduling vehicle service work & taking
payments.
A Service Advisor will handle
all administrative and customer relations aspects of service department
operations.
Their duties may vary slightly
from employer to employer depending on the size of the company, but they
commonly include:
• Interpreting customer
concerns and comments and liaising with technicians
• Booking/scheduling vehicle
services
• Liaising with customers
about any additional work required
• Estimating time and costs
associated with repairs
• Handling customer complaints
• Responding to customer
requests
• Tracking the vehicle through
the workshop
Upon successful completion of the apprenticeship you will
achieve the Customer Service Specialist Level 3.
For more information about this vacancy please contact Robert Bosch Ltd on 0115 9380223 (Ref ID: 240427)
Company website : https://www.cars2.co.uk/renault/
No specific skills are required, however an interest in customer service and the automotive industry would be beneficial.
GCSEs grades 9-4/A*-C or Functional Skills Level 2 in maths and English or equivalent
If you do not have the required grades your application will not be considered
Level 3 Customer Service Specialist Standard
15 months
Remote delivery
- Passionate about the industry, and committed to the development of your knowledge and skills
- Customer focused, able to keep customers experience in mind throughout
- Team player - assist colleagues when workshop is under pressure, and take ownership of any safety issues you identify in the workplace
- Thorough and able to work with defined processes and guidelines
- Honest with high levels of integrity
Permanent role upon successful & satisfactory completion of the apprenticeship.
Candidates are advised to apply as soon as possible as the employer will start to interview when applications are received. This may mean the vacancy may close before the date advertised.