×

0 people have applied to this vacancy

0 people have viewed this vacancy

IT Support Analyst Apprentice

  • measure2improve
  • Tiverton, Devon
  • £192.31 per week
Vacancy provider logo for Exeter College

Exciting IT career opportunity! Frontline support for client requests, logging and resolving support calls, managing users and mobile devices, testing software and databases, proactive assistance to clients, continuous improvement culture. Apply now!

Recommend this opportunity to a Friend

  • GMFJ Reference
    247025
  • Wages
    £192.31 p/w
  • Hours
    35.00 per week
  • Date Posted
    23/02/2024
  • Start Date
    06/01/2025
  • Approx. Duration
    18 months

  • Location
    Tiverton
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Information communications technician (ST0973)
  • Employer
    measure2improve

Description

If you are keen to start an IT career, then this could be an exciting opportunity for you! You will be the frontline response for requests for support to clients, logging requests, and also providing support for the Client Account Directors.


Typical responsibilities for this position will include:


Client Support

  • Providing support (via telephone and email) to clients on our products and services.
  • Properly recording and resolving customer support calls (where possible).
  • Creating and maintaining data collection templates.
  • Managing users and mobile device registrations (setting up logons, security permissions etc.).
  • Developing and maintaining product support documentation.
  • Obtaining regular feedback from Clients


Testing

  • System testing of new software/ update releases prior to implementation.
  • Testing of new customer databases prior to delivery.


Pro-Active Support

  • Assist clients on obtaining the most benefit from our products and services.
  • Understanding client requirements and establishing how they are using our software to improve usage of our products and services


Business Improvement

  • Support a culture of continuous improvement throughout the organisation
  • Comply with our ISO processes, procedures and documentation


Client Support

  • Providing support (via telephone and email) to clients on our products and services.
  • Properly recording and resolving customer support calls (where possible).
  • Creating and maintaining data collection templates.
  • Managing users and mobile device registrations (setting up logons, security permissions etc.).
  • Developing and maintaining product support documentation.
  • Obtaining regular feedback from Clients


Testing

  • System testing of new software releases prior to implementation.
  • Testing of new customer databases prior to delivery.


If you are keen to start an IT career, then this could be an exciting opportunity for you! You will be the frontline response for requests for support to clients, logging requests, and also providing support for the Client Support Manager & Client Account Directors.

For more information about this vacancy please contact Exeter College on 01392 400800 (Ref ID: 247025)

  • Customer care skills
  • Problem solving skills
  • Communication skills
  • Attention to detail
  • Organisation skills
  • GCSE grade 4/C in Maths and English (or equivalent qualification)
You will attend Exeter College one day a week during term time working towards the Level 3 Information Communication Technician apprenticeship.
  • Logical
  • Initiative
  • Team player

Upon successful completion of the apprenticeship there is the opportunity to progress onto a Client Support Assistant and then a Client Support Manager.

Based on this opportunity you might also be interested in.

Cyberspace Communication Specialist - Level 3 Apprenticeship

  • IT
  • 484.80 p/w
  • Advanced Level 3
  • Various Locations

Buckinghamshire
Cyberspace Communication Specialist - Level 3 Apprenticeship

As a CCS at the RAF, youll make sure the RAF stays at the forefront of technology. This is crucial for the RAF to communicate effectively and move information around safely.

More Info & Apply
Digital Marketing- Skills Bootcamp (12-week course / Guaranteed Job Interview)

  • IT
  • N/A p/w
  • Skills Bootcamp
  • London

London
Digital Marketing- Skills Bootcamp (12-week course / Guaranteed Job Interview)

Are you looking to start your Digital Marketing career? Do you want industry-recognized certifications and hands-on skills? Our 12-week online Digital Marketing Skills Bootcamp can give you that and more! Our Skills Bootcamp is a Level 3 qualification that will also give you the industry-recognized certifications that top employers are looking for. Previous experience is not necessary, all we ask is you have the right attitude and desire to start you career in Digital Marketing. GUARANTEED JOB INTERVIEW towards the end of the bootcamp.

More Info & Apply
Level 3 Smart Technologies Technician - Skills Bootcamp (12-week course)

  • IT
  • N/A p/w
  • Skills Bootcamp
  • London

London
Level 3 Smart Technologies Technician - Skills Bootcamp (12-week course)

Our Level 3 Smart Technologies Technician Skills Bootcamp programme is your gateway to the dynamic world of smart technologies!

More Info & Apply
Data Technician - Skills Bootcamp (12-week course / Guaranteed Job Interview)

  • IT
  • N/A p/w
  • Skills Bootcamp
  • National

London
Data Technician - Skills Bootcamp (12-week course / Guaranteed Job Interview)

Our Data Technician Skills Bootcamp will give you all the technical skills needed to start your first Data role, or progress to a Data Apprenticeship.

More Info & Apply
SYMCA

  • IT
  • Competitive p/w
  • Advanced Level 3
  • SYMCA

South Yorkshire
SYMCA

SYMCA

More Info & Apply
IT Infrastructure & Field Engineer Apprentice

  • IT
  • 269.28 p/w
  • Advanced Level 3
  • Portsmouth

Hampshire
IT Infrastructure & Field Engineer Apprentice

If you want to move forward with your IT career, each day to be different than the previous one and to learn every IT aspect, then this is the right place. This role is an excellent opportunity for an aspiring IT Helpdesk Support IT Support Engineer IT Technician, to learn new skills and progress within the IT field.PETA are proud to be working with Rocket Computer Services to support them with the recruitment and training of a new IT Infrastructure Apprentice.

More Info & Apply
L3 IT Support Technician Apprentice

  • IT
  • 307.88 p/w
  • Advanced Level 3
  • Southampton

Hampshire
L3 IT Support Technician Apprentice

Are you looking to kick start your career in IT with a supportive employer? If you have a passion for IT, an interest in troubleshooting and great communication skills, this role could be ideal for you.PETA are proud to be working with NetServe to support them with the recruitment and training in Southampton.

More Info & Apply
L3 IT Support Technician Apprentice

  • IT
  • 269.25 p/w
  • Advanced Level 3
  • Ringwood

Hampshire
L3 IT Support Technician Apprentice

Are you enthusiastic and reliable, and want to learn alongside our experienced team of IT Experts?PETA are proud to be working with Objective Technologies to support them with the recruitment and training of a new IT Support Apprentice. The successful applicant will join the growing team at Objective Technologies based in Ringwood.

More Info & Apply
Opportunities with Exeter College

Exeter College's Apprenticeship programme stands out as one of the best in the country, winning numerous awards for Apprenticeship training and delivery. We achieve higher than national average success rates, which means you are more likely to succeed with Exeter College.

 Find Out More
Cyber Essentials
© 2021 GetMyFirstJob Ltd.

Your first steps into the world of work for Apprenticeships, Degree Apprenticeships, Work Experience & Graduate Jobs