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IT Support Analyst Apprentice

  • measure2improve
  • Tiverton, Devon
  • £192.31 per week
Vacancy provider logo for Exeter College

Exciting IT career opportunity! Frontline support for client requests, logging and resolving support calls, managing users and mobile devices, testing software and databases, proactive assistance to clients, continuous improvement culture. Apply now!

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  • GMFJ Reference
    247025
  • Wages
    £192.31 p/w
  • Hours
    35.00 per week
  • Date Posted
    23/02/2024
  • Start Date
    03/02/2025
  • Approx. Duration
    18 months

  • Location
    Tiverton
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Information communications technician (ST0973)
  • Employer
    measure2improve

Description

If you are keen to start an IT career, then this could be an exciting opportunity for you! You will be the frontline response for requests for support to clients, logging requests, and also providing support for the Client Account Directors.


Typical responsibilities for this position will include:


Client Support

  • Providing support (via telephone and email) to clients on our products and services.
  • Properly recording and resolving customer support calls (where possible).
  • Creating and maintaining data collection templates.
  • Managing users and mobile device registrations (setting up logons, security permissions etc.).
  • Developing and maintaining product support documentation.
  • Obtaining regular feedback from Clients


Testing

  • System testing of new software/ update releases prior to implementation.
  • Testing of new customer databases prior to delivery.


Pro-Active Support

  • Assist clients on obtaining the most benefit from our products and services.
  • Understanding client requirements and establishing how they are using our software to improve usage of our products and services


Business Improvement

  • Support a culture of continuous improvement throughout the organisation
  • Comply with our ISO processes, procedures and documentation


Client Support

  • Providing support (via telephone and email) to clients on our products and services.
  • Properly recording and resolving customer support calls (where possible).
  • Creating and maintaining data collection templates.
  • Managing users and mobile device registrations (setting up logons, security permissions etc.).
  • Developing and maintaining product support documentation.
  • Obtaining regular feedback from Clients


Testing

  • System testing of new software releases prior to implementation.
  • Testing of new customer databases prior to delivery.


If you are keen to start an IT career, then this could be an exciting opportunity for you! You will be the frontline response for requests for support to clients, logging requests, and also providing support for the Client Support Manager & Client Account Directors.

For more information about this vacancy please contact Exeter College on 01392 400800 (Ref ID: 247025)

  • Customer care skills
  • Problem solving skills
  • Communication skills
  • Attention to detail
  • Organisation skills
  • GCSE grade 4/C in Maths and English (or equivalent qualification)
You will attend Exeter College one day a week during term time working towards the Level 3 Information Communication Technician apprenticeship.
  • Logical
  • Initiative
  • Team player

Upon successful completion of the apprenticeship there is the opportunity to progress onto a Client Support Assistant and then a Client Support Manager.

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