- GMFJ Reference
251294
- Wages
£19,631 p/a
- Hours
33.00 per week
- Date Posted
17/06/2024
- Start Date
12/05/2025
- Approx. Duration
16 months
- Location
Ringwood
- Status
Now Taking Applications
- Sector
Customer Service
- Opportunity Type
Intermediate Level 2
- Apprenticeship Standard
Customer service practitioner (ST0072)
- Employer
Cornerways Medical Centre
Description
Key Duties:
- To maintain patient records
as directed by the Patient Services Manager and defined by standard protocols.
- To deal with
telephone enquiries and direct callers appropriately.
- To liaise with the
Patient Services Manager and Patient Services colleagues on matters of
administration to ensure the efficient and timely operation of the
surgery.
- To work closely with the
Patient Services Manager to ensure the efficient operation of the Patient
Services Office in the handling of all matters concerning patient
appointments and records administration.
- To accurately record and
confirm patient appointments within the electronic appointment
system.
- To ensure that appropriate
information is prepared for Doctors who undertake home visits.
- To liaise with other
agencies on behalf of the Doctors as and when directed, for example,
arranging patient transport.
- To record and relay
messages to other members of the Health Care Team ensuring that urgent
priorities are recognised.
- To undertake processing of
confidential medical correspondence as and when necessary, at all times
maintaining the strictest confidentiality.
- To undertake the duties of
Front Desk Co-ordinator as and when directed to ensure that patient
enquiries are dealt with efficiently and handled in an appropriate and
friendly manner.
- To undertake such
additional duties as may be necessary to ensure the efficient operation of
the Patient Services Office and as directed by the Patient Services
Manager.
For more information about this vacancy please contact Learning Skills Partnership on 01482338840 (Ref ID: 251294)
Company website : https://www.cornerwaysmedicalcentre.co.uk/
· Confident and friendly telephone manner· Proficient in using a computer, especially Word, Excel and MS Office· High level of professionalism· Good organisational skills· Strong team player· Good attention to detail· Good verbal and written communication skills· Eager to learn· Ability to work independently
Maths and English at Grade D (or equivalent) and above desirable although not essential.
Customer Service Practitioner Level 2.
This apprenticeship programme is delivered with a blended learning approach and includes a mixture of on site tutor visits and online tutor led sessions. All delivery is completed in the workplace and you will not need to attend any off-site training.
· Hard working· Motivated· Enthusiastic and keen to progress· Good telephone manner· Takes pride in their work
Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become a permanent member of the team.
Working 4 days per week -Tuesdays off.