- GMFJ Reference
252535
- Wages
£6.40 p/h
- Hours
40.00 per week
- Date Posted
23/07/2024
- Start Date
26/08/2024
- Approx. Duration
12 months
- Location
Saint Helens
- Status
Now Taking Applications
- Sector
Sales
- Opportunity Type
Intermediate Level 2
- Apprenticeship Standard
Customer service practitioner (ST0072)
- Employer
Bethany Medical Centre
Description
Bethany Medical Centre is a small but busy medical centre in St Helens, with a population list of 4,200 patients
They are looking for a professional, courteous apprentice to join the team as an Apprentice receptionist.
Main duties and responsibilities;
•Opening/locking up of the practice premises & maintaining security
•Working with Clinicians in Reception, total triage basis
•Receiving patients, consulting with the practice team, and booking appointments
•Signposting patients to most appropriate service
•Handle general enquiries via telephone and face-to-face and update patients notes accordingly
•Process repeat and acute prescriptions checking names and addresses
•Preparation of appropriate recall letters
•Take appropriate action if a visit is urgent or a patient becomes ill in the surgery
•Deal with incoming/outgoing post, clinical waste and patient samples
•Process new patient forms and online access forms
•Keep reception area, notice boards, waiting room and leaflet dispensers tidy
•Provision of refreshments for staff and visitors as required
For more information about this vacancy please contact Realise on 0333 444 3973 (Ref ID: 252535)
Company website : https://bethanymedicalcentre.co.uk/
•Applicants must have good customer care and customer service skills
•A good level of computer skills is required
•A polite telephone manner and understand the importance of confidentiality
•You must have the ability to work well as part of a small team and must be flexible to fulfil the shift requirements
•Good attendance record
•Good work ethic
•GCSE Level 4 or Grade C & Above in Maths and English or equivalent
- Your full role and responsibilities will be set out by your employer. Bethany medical centre will provide you with all of the on the job training you need to upskill in your role, and your 20% off the job learning will be incorporated as part of your working day. If successful, you will complete a Customer Service apprenticeship standard delivered through Bethany medical centre's dedicated training provider, Realise.
- Also includes:
•Customer service level 2
•Functional Skills (maths, English and ICT) if required
•Employment Rights and Responsibilities (ERR) •Personal Learning and Thinking Skills (PLTS)
•Demonstrates enthusiasm for working in primary care, with a genuine interest in working with patients and contributing to the delivery of high-quality health care
•Professional, courteous, and confident and able to work well under pressure
•Friendly, positive, and mature attitude is required
•Long term opportunities and further development in the role are available
Onsite parking is available and DBS check will be required and at least two references. Close to town centre, with bus and train links. Bus stop outside of the practice.