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Apprentice Customer Service Specialist Level 3 - Suzuki - Glasgow

  • Withheld
  • Glasgow , Glasgow City
  • £6.40 per hour
Vacancy provider logo for Robert Bosch Ltd

We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. You will be responsible for administrative and customer relation aspects of service department operations. The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.

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  • GMFJ Reference
    252725
  • Wages
    £6.40 p/h
  • Hours
    40.00 per week
  • Date Posted
    30/07/2024
  • Start Date
    28/02/2025
  • Approx. Duration
    15 months

  • Location
    Glasgow
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Customer service specialist (ST0071)
  • Employer
    Withheld

Description

This is an apprenticeship role.

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.

They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

• Interpreting customer concerns and comments and liaising with technicians

• Booking/scheduling vehicle services

• Liaising with customers about any additional work required

• Estimating time and costs associated with repairs

• Handling customer complaints

• Responding to customer requests

• Tracking the vehicle through the workshop

Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.

The successful candidate will work towards a level 3 customer service specialist qualification on a remote basis over a 15 month period.

For more information about this vacancy please contact Robert Bosch Ltd on 0115 9380223 (Ref ID: 252725)

Company website : https://www.henrys-cars.com/suzuki

No specific skills are required, however an interest in customer service and the automotive industry would be beneficial.

GCSEs grades 9-4/A*-C or Functional Skills Level 2 in maths and English or equivalent

If you do not have the required grades your application will not be considered.

Level 3 Customer Service Specialist Standard - 15-18 months
  • Passionate about the industry, and committed to the development of your knowledge and skills
  • Customer focused, able to keep customers experience in mind throughout
  • Team player - assist colleagues when workshop is under pressure, and take ownership of any safety issues you identify in the workplace
  • Thorough and able to work with defined processes and guidelines
  • Honest with high levels of integrity

Possible permanent role upon successful & satisfactory completion of the apprenticeship.

Gearing up for a career in the automotive industry? Get the low-down on becoming a Suzuki apprentice

If you’re fired up about forging an exciting career in the automotive industry, joining Suzuki’s Apprenticeship Programme is a decision that instinctively makes sense. We’ll give you the opportunity to get your life into gear. Top gear, that is.

Training on the Suzuki Apprenticeship Programme is geared around hands-on practical experience. This will be a fantastic opportunity to improve your long term career prospects, whether you are starting out in your first job, or progressing at work. Whoever you are, whatever your background or circumstances - if you want to start your career in the automotive industry an apprenticeship is a great place to start.

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