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Customer Service Assistant

  • Tarka Home Improvements Ltd
  • Barnstaple, Devon
  • £227.50 per week
Vacancy provider logo for Exeter College

During a typical day you will be dealing with customer enquiries face to face as well as over the phone, use your product knowledge to find stock item/s, produce a digital invoice & take payment, help to unload daily deliveries, review stock levels & recognise when to order more, clean and tidy between customers.

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  • GMFJ Reference
    253197
  • Wages
    £227.50 p/w
  • Hours
    35.00 per week
  • Date Posted
    13/08/2024
  • Start Date
    06/01/2025
  • Approx. Duration
    18 months

  • Location
    Barnstaple
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Intermediate Level 2
  • Apprenticeship Standard
    Customer service practitioner (ST0072)
  • Employer
    Tarka Home Improvements Ltd

Description

We are supplies to the trade and public of windows, doors, conservatories, facias, soffits, cladding, guttering, and all rainwater products. The successful applicant will be our first point of contact on the trade counter. Daily tasks vary from unloading a lorry of window frames to recommending adhesive and sealant products for homeowners doing DIY.

The ability to work with your own initiative is essential between receiving deliveries and helping customers. You will need to check stock levels of products and report low levels to your line manager to discuss when to be ordered.

A good telephone manner is needed to decipher whether it’s a supplier or customer and should be transferred to the correct person/department if applicable.


Duties to include:

  • Advising customers and trade on PVCU purchases
  • Unloading daily deliveries and allocating them to the correct place in the warehouse
  • Stock ordering
  • Answering the phone

For more information about this vacancy please contact Exeter College on 01392 400800 (Ref ID: 253197)

- Physical strength and fitness for unloading deliveries and going up ladders

- Able to use technology for ordering stock, invoicing customers, and taking card payments

- Knowledge of construction industry would be an advantage

5 GCSE’s including Maths and English at level 4/C or above.

You will attend Exeter College one day a week (during term time) working towards the Level 2 Customer Service Practitioner apprenticeship.

- Punctuality (early start required)

- Good communication skills (general public in person and phone, and trade customers)

- Good organisational skills whilst keeping everything clean and tidy

- Able to use own initiative in quiet periods

- Professionalism, well presented

We are a small family business and looking for someone to join the team long-term. Progression to level 3 possible.

Please ensure you are able to travel to offices at Roundswell Business Park before applying.

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