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IT Helpdesk Service Apprentice

  • QA Apprenticeships
  • Basingstoke, Hampshire
  • £9.62 per hour

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  • GMFJ Reference
    253800
  • Wages
    £9.62 p/h
  • Hours
    35.00 per week
  • Date Posted
    03/09/2024
  • Start Date
    01/10/2024
  • Duration
    Not Specified

  • Location
    Basingstoke
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

About Us: 
At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations.



Overview: 
We are now looking for an eager candidate to join us as an apprentice. 
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. 



Salary: £18,000 - £20,000 per annum.



Responsibilities: 





  • Provide first and second-line technical support to end-users, troubleshooting and resolving hardware and software issues


  • Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients.


  • Install, configure, and maintain operating systems and software applications


  • Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships


  • Monitor and maintain computer networks


  • Analyse system logs and identify potential issues or trends


  • Collaborate with other IT teams to resolve complex technical problems


  • Assist in the development and implementation of IT policies and procedures




What are we looking for?





  • Good people skills, face to face and over the phone


  • Good analytical and problem-solving skills


  • Up-to-date technical knowledge with a keen interest and experience in IT related technologies (self-build, tinkering)


  • Good written English, with a grasp on grammar and spelling


  • Good interpersonal and customer care skills


  • Ambition to learn, achieve and level-up


  • Ability to work under pressure in a fast-paced environment




Requirements:





  • You will be working from the office everyday, so you will need to live within 45 minutes of RG24 9RA / Basingstoke, Berkshire


  • Happy to undergo a Basic DBS Check


  • Provide at least one reference


  • Join our on-call rota (Monday – Sunday) for out-of-hours support, inconvenience payment & overtime paid




Essential: 
Having a full driving licence and your own vehicle is required - as the role involves travelling.



Entry requirements: 





  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject


  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)


  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject




You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.



If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 



For more information, please visit the UK ENIC website.



Benefits:





  • Free onsite parking


  • Training / Certification


  • Access to Health and Wellbeing services


  • Tea, Coffee, and biscuits


  • Regular socials and meals


  • Company Pension




Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 



Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 253800)

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