- GMFJ Reference
253842
- Wages
£6.40 p/h
- Hours
30.00 per week
- Date Posted
05/09/2024
- Start Date
21/10/2024
- Approx. Duration
15 Months
- Location
Wesham
- Status
Now Taking Applications
- Sector
Customer Service
- Opportunity Type
Intermediate Level 2
- Employer
Merlin Food Service
Description
We at Merlin supply independent catering businesses in the Northwest
with dry goods, frozen foods and non-food items.
We are a small team of 6 run by father and son. Our philosophy is that
nothing is too much trouble for our customers.
We set up in 2017 with no customers, survived two covid years and will
do over a £1,000,000 sales this year.
As a small team everyone has their input and we all work together to
create a friendly but busy working environment.
This role will involve a combination of customer service and phone-based
sales, the applicant will be speaking both with existing customers and making
outbound prospective calls. The applicant should be comfortable speaking on the
phone and be proactive in identifying gaps in our customers' ordering habits.
Receiving
calls from customers – providing excellent customer service,
managing customer accounts and answering customer queries.
Making
calls to customers – prompting customers for orders for their
delivery day and developing customer relationships and knowledge of their
business needs.
Making
calls to prospective accounts – researching and arranging appointments for
the sales team or sending information.
Monitoring
customers – looking for down trading accounts and alerting the team to products
no longer being purchased.
Managing
mail list – identifying customer types and creating and sending targeted
mailshots of product offers or new products.
Managing
social media – helping to establish our social media presence with the possibility
of leading this new area to the business.
Managing
online store – assisting with the management of our website and store.
Gap
Analysis – Identifying gaps in customer product purchasing through data
analysis.
Assisting
the team – as a small team it may be necessary to assist with another’s job role
in support during busy moments.
This role will suit an applicant who has a strong sense of customer
service as well as being proactive and willing to share their ideas for
improvement and add to the team.
For more information about this vacancy please contact Blackpool and the Fylde College on 01253 504343 (Ref ID: 253842)
Company website : https://www.merlinfoodservice.com/
- Customer service
- Basic IT Literacy
- Mircosoft office literacy (predominantly Excel)
Level 2 a minimum of English and maths
grades A*-D (9-3) (or equivalent) are desirable OR willingness to complete Functional Skills Level 1/2 which are a
requirement to have or to achieve before EPA Gateway.
STANDARD & LEVEL
The successful candidate will work towards completing the Level 2 Customer Service Standard from the Institute for Apprenticeships & Technical Education. Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.
Personalised programme
Your B&FC apprenticeship is made up of several different elements and each one reflects your individual abilities and career goals. Our expert tutors and assessors have relevant industry experience and will support you to achieve all your goals.
Off-the-job training
Developing your skills at work is called on-the-job training, 20% of your apprenticeship (equal to one full day a week) will be ‘off-the-job’. This might include attending College, tackling projects, online learning, coaching, shadowing, or training for your job.
- Proactive
- Able to voice ideas
- Interpersonal skills (comfortable speaking on the phone)
As a small business
of 6 there is no direct line of advancement, instead we offer the opportunity
to grow as the business grows and develop the role as you see fit. Success can
be seen and felt in the company and will be rewarded as we continue to grow
into a larger team.
Things to consider:
Once you have successfully completed the program you will be submitted for your End Point Assessment. The EPA is an assessment of all the knowledge, skills, and behaviours you have learned throughout your apprenticeship, it confirms you are ready and competent in the career path you have chosen. These assessments have been designed and developed by employers in the industry to reflect the daily work of the business.
Please note that as part of your application, you are required to provide a copy of your CV and complete the college based online initial assessments in English and Maths.