A fantastic multi-role opportunity to join the growing IT team of this dedicated and diverse company. If you want to move forward with your IT career and join a company that can offer you world class training, then this is the right place. CORTEX have successfully supported apprenticeships since 2014. We have a track record in ensuring level 3 and level 4 success, and actively invest in our people. This investment reflects our ambition for candidates to progress to level 4 and beyond with CORTEX ltd or have an opportunity to move into our application support role.
If you are someone who is adaptable, honest, trustworthy and ready for a challenge this is the role for you.
Joining the team as an IT Support Technician Apprentice, you will be responsible for the following duties:
Application Support:
Manage Cases through an (ITIL) lifecycle via our dedicated Service Portal
Certify in CORTEX Product to work towards becoming a product expert
Learn and practice CORTEX Support processes to acknowledge, analyse, investigate and solve cases
Contribute and build our support and knowledge base
Pro-active Monitoring and maintenance activities
Manage CORTEX Licencing to ensure our clients remain properly licensed
Manage our CORTEX Online Training Centre to ensure delegates have access to the latest available training
Infrastructure Management:
Network Management managing our various networks with an estate of switches routers and firewalls
Server Management looking after our Windows Server focused hardware estate
Workstation support for a busy office and remote workforce (Windows 11)
Cloud computing including Microsoft 365, Azure and other major cloud vendors
Virtualisation Management managing Microsoft Hyper-V
Line of Business Application support including Workforce Management and Finance suites
IT System Administration and request fulfilment managing, Active Directory, backups asset inventory etc
Office and Facilities Management function to ensure the business runs smoothly