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Helpdesk Advisor Apprentice

  • Change Grow Live - Leeds - Albion Place
  • Leeds
  • £284.91 per week
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We are looking for somebody with an outgoing, friendly personality who has the enthusiasm and ability to learn new skills with the appropriate training and who can demonstrate an ability to work within a team environment.

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  • GMFJ Reference
    254268
  • Wages
    £284.91 p/w
  • Hours
    37.50 per week
  • Date Posted
    23/09/2024
  • Start Date
    04/11/2024
  • Approx. Duration
    12 months

  • Location
    Leeds
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    Change Grow Live - Leeds - Albion Place

Description

As a Helpdesk Advisor Apprentice at Change Grow Live you will be working towards a Business Administration Level 3, alongside your daily roles and responsibilities over the duration of 18 months.

Your daily roles and responsibilities include;

- To support and respond to all enquiries sent to the Facilities Helpdesk

- To attend meetings with the Facilities Management Team (FM's) to assess Helpdesk requirements, for new premises set up

- To support Facilities Management Team and services for project relocations and closures

- Support Facilities Helpdesk team and workload

- General administrative duties

- To provide ongoing support to existing CGL projects in purchasing equipment and services

- To be the first point of call for all maintenance-related queries from CGL projects and to log all calls in the Property Management Databases

- To arrange for contractors to attend site to undertake maintenance work as required

- To build and maintain robust data and records on all regional accounts and CGL premises

- To use and maintain a Property Management database

- To maintain and manage a robust database in relation to Statutory Health and Safety

- To attend internal and external meetings in relation to Facilities Management

- To provide an excellent level of customer service to all stakeholders

- To provide support to the Facilities Management Team as required

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 254268)

- Knowledge of general office procedures - Accurate keyboard skills and knowledge of Microsoft applications - The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary - Willingness to learn and able to demonstrate professional and personal development
5 GCSE's at grade A*-C (9-4) or equivalent.
Business Administrator Apprenticeship Level 3 Functional Skills in Maths and English
- Good interpersonal skills and a willingness to work flexibly as part of a team - The ability to respond flexibly to the demands of the post - Excellent organisational skills - An empathetic and non-judgmental attitude
On going training and development
The key dates provided should be used as a guide only, if the position is filled, the vacancy will be closed.

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Opportunities with Lifetime Training

Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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