- GMFJ Reference
254444
- Wages
£7.00 p/h
- Hours
40.00 per week
- Date Posted
26/09/2024
- Start Date
03/02/2025
- Approx. Duration
18 months
- Location
Exeter
- Status
Now Taking Applications
- Sector
Customer Service
- Opportunity Type
Intermediate Level 2
- Apprenticeship Standard
Customer service practitioner (ST0072)
- Employer
Coastal Recycling
Description
Vacancy description:
•
Customer
Support: Provide excellent customer service by handling enquiries and bookings
via phone and email. Answer customer queries regarding recycling services,
collection schedules, and waste management procedures.
•
Problem
Solving: Investigate and resolve customer complaints or concerns, such as
missed collections, billing issues, or service requests.
•
Ensure
resolutions are communicated effectively.
•
Service
Scheduling: Assist customers in scheduling recycling and waste collection
services. Ensure timely coordination between customers, our transport and sales
teams.
•
Data
Entry & Record Keeping: Accurately input customer information and bookings
into our system (Purgo)
• Collaboration: Work with other departments,
including transport and sales, to ensure smooth service delivery and address
customer concerns promptly.
List of duties:
• Answering
phone calls
•
Responding
to emails
•
Responding
to queries
•
Booking
jobs given by sales managers
•
Taking
payments
•
Reallocation
of jobs
•
Invoice
Queries
•
Raising
PO’s
•
Applying
for road permits
•
Booking
job on the system
•
Booking
with Subcontractors
•
Liaising
with other departments within the company
•
Reclassified
the waste streams when needed
•
All
wasted journey charges when needed
• Chase outstanding containers
Working hours:
Monday to Friday, 8:00am - 5:00pm
with release day for college attendance.
For more information about this vacancy please contact Exeter College on 01392 400800 (Ref ID: 254444)
Company website : http://www.coastaluk.co.uk/
•
Communication: Strong verbal and written
communication skills.
•
Teamwork:
Ability to work collaboratively with team members and other departments.
•
Problem-solving:
A proactive approach to resolving issues and addressing customer needs.
•
IT
Skills: Basic knowledge of Microsoft Office (Word, Excel, Outlook) and
willingness to learn new software.
•
Interest
in Recycling & Sustainability: A passion for environmental sustainability
and recycling is desirable.
•
Education:
Minimum GCSEs (or equivalent) in English and Math.
You will be required to attend Exeter College one day a week (during term time) as part of your apprenticeship, starting from March, working towards your Level 2 Customer Service Practitioner apprenticeship.
•
Positive
and friendly attitude
•
Eager
to learn and develop new skills
•
Punctual
and reliable
•
Able
to work in a fast-paced environment
•
Customer-focused
with a problem-solving mindset
Opportunity for permanent
employment upon successful completion of apprenticeship.
Opportunities for career
development in the recycling and waste management industry.
Pay will be reviewed at the 3 & 6 month period of the apprenticeship.