- GMFJ Reference
254501
- Wages
£12.05 p/h
- Hours
39.00 per week
- Date Posted
30/09/2024
- Start Date
04/11/2024
- Approx. Duration
13 months
- Location
Banbury
- Status
Now Taking Applications
- Sector
Sales
- Opportunity Type
Advanced Level 3
- Apprenticeship Standard
Retail team leader (ST0326)
- Employer
Wickes
Description
The Role
From day one, you’ll dive into our Team Leader/Supervisor Level 3 apprenticeship. Over 18 months, you’ll learn to support and manage colleagues, oversee projects, execute operational plans, solve problems, and build strong relationships. With support from our training provider Coach, leadership team, and a dedicated mentor (an experienced Assistant Manager), you’ll have all the guidance you need to succeed.
Job specific duties
- Lead the store, in the store/Operations manager's absence.
- Support the wider management team in ensuring, key control measures and security practices in-store are managed in accordance with the company’s procedures and policies at all times. Employee and customer safety is always your first priority.
- Completion of store routines document; ensure the store is trading legally and safely and that customers needs are met. Dealing with any enquiries and complaints as appropriate.
- Daily management of colleagues including; providing day to day supervision of colleagues including motivation, welfare, arranging appropriate staffing levels and supporting recruitment, induction and training & development in line with company policies, ensuring all procedures are followed.
- Work with the store leadership team to ensure the whole store operates effectively. To support the achievement of sales and cost targets set for the shop.
- Support in continually developing and improving all store colleague’s knowledge in 4C customer service, to optimise and grow sales performance, profitability and customer satisfaction.
- Support the wider management team to ensure all employees receive effective, thorough and regular up to date training and timely reviews.
- At all times; take care of your health and safety and that of others by complying with health and safety obligations, and reporting promptly any defects, risks or potential hazards.
- Support the wider management team in ensuring all colleagues are thoroughly trained in the Health and Safety procedures of the store including manual handling and risk assessments.
- Colleague deployment; Support the wider management team to ensure we have the right people in the right place, at the right time.
- Carry out on occasion and as directed, any other duties as required in addition to the above that will be both reasonable and within your capabilities.
What We Offer
Our unique culture means we believe in doing the right thing and helps us to win for our customers, planet and people. Together, we help you get what you want from your role, so you can make your working experience your own and experience beyond the everyday.
- If you are 21 yrs and over £12.05phr, 18 yrs - 20 yrs £11.37phr and under 18 yrs £8.77 phr.
- Up to 5% annual bonus and up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
- Other financial and wellbeing benefits include: Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
About You
Whether you’re a school leaver, looking to reignite your career, or an experienced manager from a different industry eager to join our retail management team, we want to hear from you.
Join us in a job you love and grow into a new career. We'll empower you to do your best work and make a positive difference everyday.
For more information about this vacancy please contact Realise on 0333 444 3973 (Ref ID: 254501)
Company website : https://www.wickescareers.co.uk/
- Big on what matters: Truly care about achieving the best outcomes for our customers, colleagues and the planet.
- Agile and resilient: Embrace responsibility, have a great ability to adapt, and get the job done
- A valid UK driving licence: You must be able to travel to local stores in your own vehicle
- GCSEs: Ideally, you have GCSEs in English and Maths at grades A*-C/9-4 or equivalent. If not, you’ll work towards Level 2 Functional Skills qualifications alongside your apprenticeship
You will learn the essential management skills needed to successfully fulfil your role as a leader and be able to cope and respond to everyday business challenges with confidence and clarity.
Topics covered include:
Your full role and responsibilities will be set out by your employer. Wickes will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
What you'll learn
- Understanding the customer
- Organising a team
- Communication & responding to different situations
How you'll learn
Apprentices are supported every step of the way with regular 1-2-1s, reviews, coaching and IAG.
Learning takes place via:
- Face-to-face sessions
- remote delivery such as Skype, Zoom and Adobe Connect
- Telephone & email support
- Online learning
- Can do spirit
- Humility
- Winning
- Be at your best
- Authentic
We would love you to continue to develop and grow your career with Wickes.