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Digital Support Apprentice

  • QA Apprenticeships
  • Glasgow, Glasgow City
  • £9.54 per hour
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  • GMFJ Reference
    254610
  • Wages
    £9.54 p/h
  • Hours
    35.00 per week
  • Date Posted
    02/10/2024
  • Start Date
    02/10/2024
  • Duration
    Not Specified

  • Location
    Glasgow
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Would you like to work for one of Scotland's leading law firms?



Harper Macleod are currently seeking a Digital Support Apprentice to join their Personal Injury and Reparations team within their Glasgow office. This is a new role, within a team who have supported numerous apprentices. You will be working for an award winning legal firm who are also well renowned for their work with apprentices. They won Apprenticeship Employer of the Year at the annual QA Apprenticeship Awards in both 2023 and 2024.



What you will be doing:





  • Using Bighand, you will perform digital dictation and audio typing duties. By the end of your apprenticeship, you will be fully competent in using Bighand


  • Act as first point of contact for customers who approach the firm. You will take statements and log the information on Solcase, a case management system where you will become a system expert


  • Make calls to third parties on behalf of the team to gather information and documentation. Using iManage, you will input data which will be viewed by solicitors. It is important that you follow compliance and log this information accurately


  • Become a superuser of Elite 3E, practice management software. You will use this system to create and issue fee notes


  • Actively managing enquiries from social media platforms using a file management system


  • Gather information on new claims referred to the department


  • Diary management using MS Outlook


  • Opening files




You will need the following skills: 





  • Excellent I.T. and organisational skills including Outlook, Word, and Excel


  • Excellent communication skills


  • Ability to prioritise and work to deadlines under pressure


  • Ability to use initiative


  • Experience in managing tasks/processes


  • Attention to detail and accuracy  




Salary:



£19,838 per annum



Working week:



35 hours per week, Monday to Friday, 9am - 5pm



Benefits:





  • Critical illness protection


  • Life assurance


  • Discounted conveyancing on sales and purchases


  • Discounted eyecare


  • Charity donation through payroll


  • Cycle to work scheme


  • Buy additional leave option


  • Extra holidays at Christmas


  • CSR days


  • Funding for external training


  • Recruitment finder’s fee


  • Additional discounts


  • 4pm birthday finish


  • Pension scheme




Future prospects:



Should you perform well in this role there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Future salary will be discussed should you be offered a permanent role.



Important information:



This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.



Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.



On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 



If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 254610)

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