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IT Support Technician Apprentice

  • QA Apprenticeships
  • , City of London
  • £13.15 per hour
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  • GMFJ Reference
    254793
  • Wages
    £13.15 p/h
  • Hours
    40.00 per week
  • Date Posted
    08/10/2024
  • Start Date
    18/11/2024
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Higher Level 4
  • Employer
    QA Apprenticeships

Description

Employer Description: 



Personable, honest, reliable, professional, innovative: when we play word associations with our clients, these are the most frequent words they use to describe BW. We’re happy to accept them all, as they are all qualities we look for in the workplace experts we employ. Our aim is to complete our fit out and refurbishment projects Defect Free. It’s a bold challenge and one we are fully committed to achieving. This industry should serve its clients better and we want to be at the forefront of making the journey simpler, more collaborative and much more reliable.



Vacancy Description: 





  • Provide technical support: Troubleshoot, diagnose, and resolve software, hardware, and network issues for users.


  • Assist with installations: Set up and configure devices such as laptops, iPhones, and iPads for employees.


  • Maintain IT systems: Regularly update and maintain hardware and software, ensuring all systems are functioning optimally.


  • Respond to IT support requests: Deliver both first and second-line support to users, either remotely or in person, to address technical problems.


  • Produce documentation: Create and update technical documentation and reports for IT processes and troubleshooting steps.


  • Manage databases and inventories: Keep asset and software databases updated and track IT resources and equipment.


  • Participate in development and training: Work towards completing development targets and engage in an apprenticeship programme to gain qualifications.


  • Organise workspaces: Ensure the organisation and upkeep of work and storage areas for efficiency.




Desirable Skills: 





  • Strong problem-solving skills: Ability to troubleshoot and resolve technical issues efficiently.


  • Good communication skills: Able to explain technical information clearly to non-technical users, both verbally and in writing.


  • Time management and organisational skills: Ability to prioritise tasks and manage time effectively in a busy environment.


  • Keen attention to detail: Ensures accuracy when updating records, documenting procedures, or maintaining systems.




Personal Qualities:





  • Eagerness to learn: Shows enthusiasm for acquiring new skills and knowledge in the IT field.


  • Team player: Works well with others and collaborates effectively within a team to achieve common goals.


  • Adaptability: Willing to embrace new challenges and adapt to evolving technologies and processes.


  • Self-motivated: Able to take initiative and work independently when necessary, showing a proactive attitude towards tasks.




Benefits:





  • Full Private Health cover for yourself, partner and any dependants under 24 living at the same address


  • Dental Plan for you


  • Cash Plan cover for yourself, partner and any dependants under 24 living at the same address


  • Life Insurance of 4 x basic salary


  • Group Income insurance – 75% of salary paid during critical illness


  • 28 days holiday (3 to be taken over Christmas and New Year)


  • Contributory Pension Scheme (4% Employee & 4% Employer)


  • Fully paid public transport travel from home station to main place of work




Future Prospects:





  • Possible permanent position and further nurture and development.




Important Information: 



Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 



Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 254793)

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