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Digital Support Apprentice

  • QA Apprenticeships
  • Glasgow, East Renfrewshire
  • £7.69 per hour
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  • GMFJ Reference
    254838
  • Wages
    £7.69 p/h
  • Hours
    37.50 per week
  • Date Posted
    09/10/2024
  • Start Date
    09/10/2024
  • Duration
    Not Specified

  • Location
    Glasgow
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Employer description:



With over three hundred and fifty great reviews on Trust Pilot, Aerial Express specialize in aerial and satellite communication. They are looking for two driven and confident individuals to join their Agent team providing support to the wider business. This is a fantastic opportunity to get exposure to a busy environment working with customers, other departments and gaining a qualification!



This organisation invests massively in young people, previously taking on apprentices in Admin, IT, Marketing. You’ll be in safe hands, many apprentices have remained with the company and one has even progressed to become a manager.



What will I be doing?





  • Acting as first point of contact for customers who require a service


  • Assigning work to engineers via Bantham. Bantham is a CRM system – you will become an expert in this by the end of your apprenticeship


  • Using Batham, you will liaise with all engineers on job updates, ETAs and payment details


  • Managing data on Microsoft Excel where you will store customer information such as date, cost and time of service


  • Responsible for the storage of accurate information onto OneDrive


  • Processing of orders which includes taking card payments using a card system




What do I need to be successful?





  • Willingness to learn new skills


  • Good work ethic


  • A positive attitude


  • A good understanding of aspects of Microsoft packages




Salary:



£16,000 per annum



Working hours:



Monday to Friday, 8am - 5pm



Benefits:





  • Casual dress


  • Room for progression


  • Good office culture




Future prospects:



90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.



Important information:



This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.



Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.



On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 



If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 254838)

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