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Patient Services Apprentice

  • QA Apprenticeships
  • Ayr, South Ayrshire
  • £5.63 per hour
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  • GMFJ Reference
    254856
  • Wages
    £5.63 p/h
  • Hours
    30.00 per week
  • Date Posted
    10/10/2024
  • Start Date
    10/10/2024
  • Duration
    Not Specified

  • Location
    Ayr
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Employer description:



Dalblair Medical Practice are a local GP practice based in Ayr who pride ourselves on patient care and we are looking to add a like minded individual to the team. We are going through a period of growth and looking to expand the reception team as a result. Over the last few years, we have taken on several apprentices to offer them experience within our industry. We are now able to open another opportunity and keen to nurture an apprentice into the team.



Overview:



This is a great opportunity for a motivated individual who is looking to gain experience in a small practice and develop their career. Over the course of your apprenticeship, you will become a super user for Docman, the centralised software which is at the heart of all patient data, prescriptions and appointments. This also mean you would be the main point of contact for all patients, updating them as and when required, and working alongside experienced colleagues to grow and develop your skills. This is an entry-level role but a pivotal one, as you can grow as the practice ds!



Responsibilities:





  • Work in a helpdesk capacity to support the practice, as the first point of contact to problem solve client enquiries


  • Log progress of patients on Docman, review appointments and report back on them to the relevant parties


  • Export reports into Excel using data collected from patients


  • Deal with prescription management using logs


  • Upload relevant documentation to SharePoint to ensure all patient files remain accurate


  • Work collaboratively across the team to manage client expectations and animal progress




Desirable skills:





  • Some knowledge of Office 365, Excel and Word would be useful – all other systems can be taught


  • Excellent verbal and written communication skills


  • Good attention to detail and multitasking


  • Good relationship building skills


  • Passion for customer service




Salary:



£11,700 per annum



Working hours:



30 hours per week, Monday to Friday, 9am – 4pm



Benefits:





  • No weekends


  • All public holidays off


  • Employee assistance programme


  • Free parking at practice if applicable




Future prospects:



Potential to grow into a full time role on completion of apprenticeship either within this practice or across the healthcare network.



Important information:



This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.



Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.



On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 



If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 254856)

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