Multi Skilled Apprentice working with in many roles and areas within the facilities, including, Fitness room, Font of House, Operation set up/clear downs in meeting rooms and sports halls and Cleaning.
Service Development
- Promote a positive member journey and experience that generates compliments and helps retain members
- Interact with members
- Aid retention target of fitness members through consistent delivery of the EA NOP/CSOP Standards
- Book members in for appointments on the MRM software
- Support the centre's work towards Quest, IiP, ISO 14001/45001, 18001 and other awards
A safe, secure, clean, well maintained facilities that are accessible and inclusive for all.
- Ensure your shifts start on time
- Wear uniform as per the company standard
- Check equipment is fully operational
- Maintain stores in a clean and tidy condition as per the storage plans
- Turn lights and air conditioning off in areas not in use
- Complete cleaning and maintenance in accordance with the Normal Operating Procedure (NOP) and sign off the relevant cleaning and maintenance schedule
- Ensure all energy reduction actions are undertaken on a daily basis throughout your shift
- To follow Emergency Action Plan procedures at site
Offer a warm and friendly welcome every time.
Deliver a customer experience that generates customer compliments.
Listen, value and respond to all comments made by customers.
- Greet customers positively and make them feel welcome and at ease (Smile, Welcome, Eye Contact and Enthusiastic, Listen and Learn Names)
- Ensure that meaningful interaction is given to customers and recorded via Single Customer View (SCV)
- Undertake and promote Group Exercise and Personal Training as fitness based solutions to customers as well as online options
- Undertake and promote appointments in line with the company NOP's
- Create an environment where the customer receives an experience that generates customer compliments
- Deliver a customer experience that generates customer compliments
- Have knowledge of the facilities programme
- Respond to comments in a positive manner and put systems in place to prevent reoccurrence where possible.
- Support other departments within the centre as needed
At the Grange Community and Leisure Centre you will be studying towards your Personal Trainer Enhanced Apprenticeship Level 3 Standard over the course of 15-18 months.