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Collections Advisor

  • Thames Water
  • Swindon
Vacancy provider logo for Movement to Work

As a Collections Advisor, you will be responsible for supporting customers through inbound and outbound calls via telephone. It’s important to take the time to listen to their situation and affordability when organising collections through payment and arranging payment plans. Engage with customers to understand their billing enquiries and disputes, ensuring each interaction is handled with empathy and efficiency. Take ownership of each case, tailoring your approach to meet the specific needs of each customer. Organise collections through manageable payment plans, always considering the custo...

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  • GMFJ Reference
    255110
  • Date Posted
    22/10/2024
  • Possible Date
    11/10/2024
  • Duration
    Not Specified

  • Location
    Swindon
  • Status
    Now Taking Applications
  • Sector
    Accountancy
  • Opportunity Type
    Other Employment Opportunity
  • Employer
    Thames Water

Description

For more information about this vacancy please contact Movement to Work on 01912211440 (Ref ID: 255110)

Company website : https://www.thameswater.co.uk/

  • A strong passion for customer service, with the ability to empathise and listen to our customers.
  • Confident in problem-solving and the ability to help customers who are experiencing financial difficulties.
  • Have an excellent telephone manner, to interact with our customers.
  • Good IT skills and knowledge of Microsoft Excel, Outlook, and Word.
  • A great team player with the ability to work collaboratively.
  • Be keen to learn and progress.

This is a fantastic opportunity to make a difference and you’ll be working with like-minded people who have customers at the heart of everything they do. We’re dedicated to giving you great training and we’ll make sure you have everything you need to thrive in this role.

  • Competitive salary of £24,560 per annum
  • 24 days of holiday per year increasing to 28 with the length of service (plus bank holidays)
  • Contributory pension - maximum of 12% - 2x employee contribution
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing
  • Personal Medical Assessments – Open to all once a year

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