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IT Support Apprentice

  • QA Apprenticeships
  • Brighton, Brighton and Hove
  • £8.65 per hour
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  • GMFJ Reference
    255119
  • Wages
    £8.65 p/h
  • Hours
    37.50 per week
  • Date Posted
    22/10/2024
  • Start Date
    22/10/2024
  • Duration
    Not Specified

  • Location
    Brighton
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Employer Description:


Hero IT Support is an innovative Brighton based small business IT Support company, having started as a managed IT services provider, now serve companies across the UK.
We pride ourselves on our outstanding customer service – your problem is ours to solve.


Overview:


We are now looking for an eager candidate to join us as an IT Apprentice. 


Salary:



  • £16,000 - £18,000 per annum.


Duties: [will be to:] 



  • Become the first point of contact for technical service requests from customers

  • Log and maintain chronological detail throughout a service ticket lifecycle

  • Provide 1st line diagnosis and resolution with a high level of first-time fixes

  • Respond appropriately to more complex problems through escalation

  • Build positive relationships with customers

  • Build, and configure new PCs, and network devices to required specifications

  • Provide support for IT infrastructure components, including desktops, laptops, and telephony both remotely from the office and onsite at client’s locations

  • Prepare regular end-of-day reports on the tasks assigned is required


Desirable Skills:



  • A deep desire to deliver an amazing client experience

  • The ability to keep up with & adapt to the fast-paced IT world

  • Able to give clear and concise guidance to others


Personal Qualities:



  • Great team player, but able to work on their own

  • Confidence in themselves and their work

  • Enthusiastic about IT and helping to solve problems

    • Essential:



    • Having a full driving licence and your own vehicle is required - as the role involves travel.


    Entry Requirements:



    • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject

    • GCSE Maths and English (or equivalents) at grades 3+ (D or above)

    • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject


    You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.


    If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 


    For more information, please visit the UK ENIC website. 


    Benefits (after probation):



    • Healthcare cashback scheme

    • 24hr doctor for employee and household

    • Employee benefits portal

    • Social events


    Future Prospects: 


    Joining our team as an IT Apprentice not only provides an opportunity to develop your skills and knowledge but also opens doors to various progression opportunities within our organisation. 


    With full training provided throughout your journey, you'll be well-equipped for a successful career in IT.


    Important Information: 


    Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
    Apply now!

    For more information about this vacancy please contact QA on 01793696141 (Ref ID: 255119)

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