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Apprentice Customer Service Specialist Level 3 - Suzuki - Dingwall

  • Frank Nicol Farm & Garden Machinery
  • Dingwall, Highland
  • £Competitive
Vacancy provider logo for Robert Bosch Ltd

This is an unmissable opportunity to join the Apprenticeship Program as a Parts Advisor Apprentice. The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.

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  • GMFJ Reference
    255461
  • Wages
    Competitive
  • Hours
    40.00 per week
  • Date Posted
    05/11/2024
  • Start Date
    08/09/2025
  • Approx. Duration
    15 months

  • Location
    Dingwall
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Customer service specialist (ST0071)
  • Employer
    Frank Nicol Farm & Garden Machinery

Description

This is an apprenticeship role.

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.

They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

• Interpreting customer concerns and comments and liaising with technicians

• Booking/scheduling vehicle services

• Liaising with customers about any additional work required

• Estimating time and costs associated with repairs

• Handling customer complaints

• Responding to customer requests

• Tracking the vehicle through the workshop

Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.

The successful candidate will work towards a level 3 customer service specialist qualification on a remote basis over a 15 month period.

For more information about this vacancy please contact Robert Bosch Ltd on 0115 9380223 (Ref ID: 255461)

Company website : https://garden-machinery.co.uk/

No specific skills are required, however an interest in customer service and the automotive industry would be beneficial.



National 5's or above in English and Maths

Core skills in Communication, Numeracy, ICT, Problem Solving and Working with others

If you do not have the required grades your application will not be considered


Level 3 Customer Service Specialist Standard - 15-18 months

Delivery of this apprenticeship is done on a remote basis via webinars with visits from your trainer to your site of employment.

  • Passionate about the industry, and committed to the development of your knowledge and skills
  • Customer focused, able to keep customers experience in mind throughout
  • Team player - assist colleagues when workshop is under pressure, and take ownership of any safety issues you identify in the workplace
  • Thorough and able to work with defined processes and guidelines
  • Honest with high levels of integrity

Permanent role upon successful & satisfactory completion of the apprenticeship.

Candidates are advised to apply as soon as possible as the employer will start to interview when applications are received.

Rate of pay will be discussed at interview and is an enhanced rate of pay.

Gearing up for a career in the automotive industry? Get the low-down on becoming a Suzuki apprentice

If you’re fired up about forging an exciting career in the automotive industry, joining Suzuki’s Apprenticeship Programme is a decision that instinctively makes sense. We’ll give you the opportunity to get your life into gear. Top gear, that is.

Training on the Suzuki Apprenticeship Programme is geared around hands-on practical experience. This will be a fantastic opportunity to improve your long term career prospects, whether you are starting out in your first job, or progressing at work. Whoever you are, whatever your background or circumstances - if you want to start your career in the automotive industry an apprenticeship is a great place to start.

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