- GMFJ Reference
255827
- Wages
£6.40 p/h
- Hours
40.00 per week
- Date Posted
19/11/2024
- Start Date
24/02/2025
- Approx. Duration
18 months
- Location
Norwich
- Status
Now Taking Applications
- Sector
Customer Service
- Opportunity Type
Advanced Level 3
- Apprenticeship Standard
Customer service specialist (ST0071)
- Employer
Holden Group T/A Reliance Garage Norwich
Description
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
• Understanding and addressing customer concerns, then coordinating with technicians
• Scheduling and booking vehicle service appointments
• Communicating with customers about any additional required work
• Providing estimates for repair times and costs
• Managing customer complaints and feedback
• Responding to customer inquiries and requests
• Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.
The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.
For more information about this vacancy please contact Robert Bosch Ltd on 0115 9380223 (Ref ID: 255827)
No specific skills are required, however an interest in customer service and the automotive industry would be beneficial.
GCSEs grades 9-4/A*-C or Functional Skills Level 2 in maths and English or equivalent
If you do not have the required grades your application will not be considered.
The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.
Training is delivered by Robert Bosch Ltd via regular webinar sessions.
- Passionate about the industry, and committed to the development of your knowledge and skills
- Customer focused, able to keep customers experience in mind throughout
- Team player - assist colleagues when workshop is under pressure, and take ownership of any safety issues you identify in the workplace
- Thorough and able to work with defined processes and guidelines
- Honest with high levels of integrity
Possible permanent role within the business after completing the apprenticeship