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IT Support Apprentice

  • QA Apprenticeships
  • , Dudley
  • £6.40 per hour
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  • GMFJ Reference
    255860
  • Wages
    £6.40 p/h
  • Hours
    40.00 per week
  • Date Posted
    20/11/2024
  • Start Date
    30/12/2024
  • Duration
    Not Specified

  • Location
    Stourbridge
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Maximum Networks is a full-service, managed IT support provider, working with companies and organisations of every size to deliver powerful, reliable, agile and cost-effective technological solutions and backup support.



Overview: 



They are now looking to bring in an IT apprenticeship to expand the team. 



In this exciting role, you'll gain valuable hands-on experience in all aspects of IT support, from maintenance to troubleshooting and end user support. You'll work alongside their team of experts, learning the latest technologies and developing the skills you need to build a successful career in IT. 



This is a unique opportunity to get your foot in the door of a growing industry and gain the skills experience you need to become a sought-after IT professional! 



In this role, you’ll work towards your Level 3 Information Communications Technician qualification. 



Job responsibilities include:





  • Provide initial support to resolve technical issues for end users, ensuring all problems are managed efficiently and professionally


  • Handle incoming support requests through their ticketing system, ensuring accurate tracking, prioritisation and resolution of issues


  • Diagnose and resolve IT related problems, including software, hardware and network issues, using various diagnostic tools


  • Identify when issues require higher level support and escalate them to appropriate team members or departments for further assistance


  • Use a range of IT diagnostic tools to identify and solve technical issues, providing clear communication to both clients and senior team members about the problems and solutions


  • Conduct on-site visits to client locations when remote troubleshooting is insufficient, ensuring timely and effective resolutions




Desired Qualities, Skills and Knowledge:





  • Excellent communication skills


  • Ability to work as part of a team and independently


  • Good organisation skills


  • Problem solving skills




Entry requirements:





  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject


  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)


  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject




You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 



If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 



For more information, please visit the UK ENIC website. 



Working week: 8:30 - 5:30 (40 hours) 



Benefits include:





  • 28 days annual leave including Bank Holidays


  • Annual Christmas shutdown


  • Tight nit, friendly team


  • A good opportunity to get exposure to a number of areas within IT support




Future prospects: 





  • Potential progression onto more senior roles upon successful completion of the apprenticeship  




Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 255860)

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