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Income Trainee

  • A2Dominion
  • London, Greater London
  • £11.44 per hour
Vacancy provider logo for Movement to Work

To provide a platform for personal and professional development, equipping individuals with the knowledge and skills needed to excel in the field of housing and property management while contributing to the organisation's mission of providing excellent customer service and support to our customers.

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  • GMFJ Reference
    256082
  • Date Posted
    28/11/2024
  • Possible Date
    26/11/2024
  • Approx. Duration
    2 years

  • Location
    London
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Intermediate Level 2
  • Employer
    A2Dominion

Description

As an Income Apprentice here’s what you will do:

· Customer Service: Gain the skillset to ensure you deliver a high-quality service to our customers.

· Account management: Under supervision learn how to manage and monitor customers’ accounts in accordance with policies and procedures.

· Developing knowledge and skills: Income collection, tenancy sustainment processes and benefits.

· Welfare benefits: Under supervision, undertake full benefit calculation and advise and support customers with benefits and money management.

· Administrative Support: Provide support to the Income Team across a wide variety of tasks including diary management, producing reports, raising purchase orders, and completing Court applications.

· Data Management: Ensure that IT systems and manual records are regularly updated and maintained.

· Collaboration: Engage with the Income Team, Homes & Communities, Property Services, and liaise with other departments and key agencies.

· Continuous Learning: Successfully complete a Level 3 Housing and Property Management qualification which complements your role, and regularly discuss your progress and receive feedback from your line manager.

For more information about this vacancy please contact Movement to Work on 01912211440 (Ref ID: 256082)

As an Income Apprentice here’s what you will do:

· Customer Service: Gain the skillset to ensure you deliver a high-quality service to our customers.

· Account management: Under supervision learn how to manage and monitor customers’ accounts in accordance with policies and procedures.

· Developing knowledge and skills: Income collection, tenancy sustainment processes and benefits.

· Welfare benefits: Under supervision, undertake full benefit calculation and advise and support customers with benefits and money management.

· Administrative Support: Provide support to the Income Team across a wide variety of tasks including diary management, producing reports, raising purchase orders, and completing Court applications.

· Data Management: Ensure that IT systems and manual records are regularly updated and maintained.

· Collaboration: Engage with the Income Team, Homes & Communities, Property Services, and liaise with other departments and key agencies.

· Continuous Learning: Successfully complete a Level 3 Housing and Property Management qualification which complements your role, and regularly discuss your progress and receive feedback from your line manager.

· Good level of computer literacy: ability to use / learn Word, Excel, Outlook, MS Teams, and the internet

· Ability to communicate effectively, both verbally and in writing across a variety of audiences

· Experience of delivering a customer-oriented service

At A2Dominion, we are committed to supporting, engaging and investing in the development of our staff. We provide a wide range of learning opportunities for staff to develop skills. For this role you will gain the following skills:

· Customer Service

· Account Management

· Developing knowledge and skills: Income collection, tenancy sustainment processes and benefits.

· Welfare benefits

· Administrative Support

· Data Management

· Working Collaboratively

· Educated to at least GCSE grade 4/C or equivalent in Maths and English

To provide a platform for personal and professional development, equipping individuals with the knowledge and skills needed to excel in the field of housing and property management while contributing to the organisation's mission of providing excellent customer service and support to our customers

· Willingness to undertake professional development including Level 3 in Housing and Property Management within two years, relevant to the client base you will be working with

· Influential: Gaining people’s trust by demonstrating openness and honesty, behaving consistently, and acting in accordance with moral, ethical, professional, and organisational guidelines

· Future focused: Looks at what’s possible and how to make it happen

· Engaging: Achieves collective outcomes by building effective relationships both with clients and key stakeholders

· Resilient: Ability to deal with distressed and aggressive clients

Performance: Delivers a consistently high service and gets the right outcomes for clients

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