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IT First Line Support Apprentice

  • QA Apprenticeships
  • Huddersfield, Kirklees
  • £8.65 per hour
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  • GMFJ Reference
    256094
  • Wages
    £8.65 p/h
  • Hours
    40.00 per week
  • Date Posted
    28/11/2024
  • Start Date
    28/11/2024
  • Duration
    Not Specified

  • Location
    Huddersfield
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

About us: 
Buy It Direct is a UK-based retailer founded in 1999, specialising in technology, appliances, and home furnishings. Operating through well-known online platforms such as Laptops Direct, Appliances Direct, and Furniture123, the company offers a wide range of competitively priced products for households and businesses. 

Headquartered in Huddersfield, West Yorkshire, the company has grown into one of the UK’s leading online retailers, catering to value-conscious shoppers with exclusive deals and comprehensive support.



Overview:
We are now looking for an eager candidate to join us as an apprentice. 



The purpose of the apprentice will be to provide desk based support facilitate the business needs for reliable and functional hardware to ensure all employees can work effectively.



Salary: 
£16,000 - £18,000 per annum.



The role / duties: 





  • Completion of tasks in a timely manner in line with the ticketing system.


  • Maintaining standards and developing new standards.


  • To ensure all areas within the business are functioning. This may include checks of accessories, printers, TVs and cabling. This may include movement of equipment to other areas of the building, upgrades and improvements. It may also include the setup of new equipment in new office areas.


  • Printer maintenance – attend waste cart alerts, fuser/drum (none user serviceable parts), faults with toners, cleaning and installation of maintenance kits. Provide toners if required to ensure the availability of our printers.


  • Printer setup – configuration of new printer hardware, documentation and communication with other members of the support team to facilitate this.


  • Basic hardware repairs – batteries, memory, hard drive, thermal paste, firmware. Rebuild Windows or repair OS, profile fixes, wifi issues, lan issues.


  • Attend urgent hardware requests. Present solutions and ideas to help improve the IT within the working environment.


  • Mobile devices – attend issues with mobile phones/tablets – setup/config


  • Clearing old IT kit – maintain the asset database and rotation of hardware through the department.




Desired skills & experience: 





  • Have a general interest and understanding of IT hardware and their function.


  • Problem solving skills.


  • Curious.


  • Good communication skills.


  • Working with people.


  • Calm, supportive and empathetic nature.


  • Windows 10 and Windows 11, installation of any software.




Essential: 
Having a full driving licence and your own vehicle is required - as the role involves travel to client sites.



Entry requirements:





  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject


  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)


  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject




You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.



If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 



For more information, please visit the UK ENIC website.



Benefits:





  • Staff discount on all electrical


  • Free parking


  • 20 + 8 days holiday


  • Free tea and coffee


  • Smart casual dress code


  • Quarterly team events




Future prospects:
There is the potential to gain a permanent contract at the end / successful completion of the apprenticeship. 



Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 256094)

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