L&D Coordinator

Duties and Responsibilities

Learning and Development:

• Responsible for updating the learning management systems (LMS) and ensuring content is updated and correct for London entities and supporting the EMEA region on an ad hoc basis if required.
• Ensure training records are correct for London employees and are updated in a timely manner to allow accurate management reporting.
• Escalate any systems errors as required and cross train team members where needed.
• Produce reports from the system and ensure key stakeholders are aware of upcoming and overdue deadlines for their departments.
• Support the Talent Development & Inclusion Specialist with the end to end roll out of all core online and classroom courses ensuring all employees are aware of their responsibilities and are able to book onto courses. Report on attendance and any non-attendance issues.
• Schedule classroom courses in line with the L&D curriculum and ensure they are marketed to colleagues.
• Liaise with external and internal course providers as required for course set up.
• Supports Junior Coordinator to manage external course bookings and professional education agreements for employees ensuring all approvals and signed agreements are in place.
• Delivers the induction process for London entities and suggest improvements where possible.
• Manage Talent in-box (respond to emails in timely manner)
• Manage and process credit cards statements and submissions to Accounts Team.
• Supports Junior Talent Coordinator with processing of all invoices for the Talent Development & Inclusion team and work with accounts payable to ensure timely payment.
• Programme Lead for specific Mizuho learning initiatives.

Relationship Building:

• Be a positive, professional, and proactive ambassador for the HR department in all interactions with internal and external stakeholders.
• Develop credible relationships with both internal and external clients to foster an open dialogue and deliver a professional service.
• A required develop good working relationships with EMEA colleagues and stakeholders globally including in Tokyo.
• Contribute to the HR Departmental objectives by proactively recommending innovative, effective HR solutions.
• Respond to day-to-day issues that arise from the business. Researching and responding to questions from managers and employees regarding L&D opportunities, Inclusion initiatives, wellbeing strategy and HR policies and procedures, referring to Senior HR professionals where appropriate.

Core Processes:

• Provide support to the Head of Talent & Inclusion and the Talent & Inclusion team.
• High quality, timely and proactive provision of HR support to the business, to ensure that the department delivers a professional and efficient service to the business, suggesting revisions to the departmental plans and activities accordingly.
• Support Junior Talent Coordinator when required to produce all paperwork required in relation to profession education, talent development and inclusion initiatives.
• Proactively ensure that managers and employees are aware of HR related deadlines and their responsibilities under these e.g., mandatory L&D requirements. Escalate any upcoming and overdue deadlines to senior members of HR.
• Ensure the Learning Management System and internal databases/trackers are always kept up to date with any changes made in a timely manner.
• Advise employees on the administration and interpretation of HR policies and guidelines relating to talent development and inclusion, where appropriate.
• Support the coordination of Inclusion activities as required and contribute to both departmental and business owned projects.

Qualifications, Skills, and Experience

Essential:

• Experience in an administrative related role.
• Excellent customer service skills.
• Strong communication skills.
• Good working knowledge of Microsoft packages including Word, Excel, PowerPoint and Outlook.
• Strong attention to detail.
• Appreciation of the need for confidentiality when managing sensitive data.

Desirable:

• Experience of working in a HR role within Financial Services.
• Experience of a Japanese environment
• Demonstration of working with confidential information.
• Experience of working within a corporate environment.

We champion a flexible work environment, as we understand the need for people to meet other commitments or simply strike a good work-life balance. As such, we are happy to talk flexible working for this role such as reduced working hours. The role will also include homeworking.