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IT Service Desk Apprentice

  • QA Apprenticeships
  • £12.02 per hour
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  • GMFJ Reference
    256644
  • Wages
    £12.02 p/h
  • Hours
    40.00 per week
  • Date Posted
    08/01/2025
  • Start Date
    24/02/2025
  • Duration
    Not Specified

  • Location
    Newcastle upon Tyne
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

As an apprentice Service Management Analyst (ICT Support) you will be deployed with our client organisations and get hands-on experience.



You will get an opportunity to gain new skills by working alongside experienced staff from TCS and stakeholders from other client functions.



What you’ll do at work:





  • Work within Application Development and Maintenance (ADM) area getting exposure to a complex enterprise IT landscape with multiple technologies, products and systems  


  • Assist the Live Services team to deliver application support to our clients in line with ITIL principles. Ensure all incidents, problems and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process for providing necessary advice and guidance.


  • Help generate relevant metrics, reports, and documentation. Build strong team and client relationships - Gain experience of working within Agile ecosystem and operating enterprise solutions supporting user centred services, Innovation, and continuous service improvement.




Skills needed:





  • Strong communication skills - written and verbal - Customer care and empathy


  • Baseline IT skills (Microsoft suite, O365, any programming languages)


  • Appreciation of technology - Attention to detail - Logical and analytical capability.


  • Team skills and capability to work with colleagues from diverse backgrounds - Driven with passion for self-learning by exploring available resources




Other expectations:





  • Hybrid working - You will be expected to work on client site for a minimum of 2 days a week. You will need to live within commutable distance to office at Newcastle. Operate in shift (if required)




Entry requirements:



  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject


  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)


  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject




You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

 

For more information please visit the UK ENIC website. 

Benefits:





  • 22 days of paid leave


  • 6% pension contribution


  • Medical Insurance


  • Cycle to work and Car leasing scheme




Future Prospects: 



  • 90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 




Important Information: 

 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

 

Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 256644)

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