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Cineworld Team Member Apprentice

  • Cineworld - Leeds White Rose
  • Leeds
  • £192.00 per week
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At Cineworld, we want you to be part of our open and lively environment, where every employee can make a contribution. If you have a passion for customer service and would like to join the Cineworld Team, apply now!

  • GMFJ Reference
    256713
  • Wages
    £192.00 p/w
  • Hours
    30.00 per week
  • Date Posted
    10/01/2025
  • Start Date
    14/03/2025
  • Approx. Duration
    12 months

  • Location
    Leeds
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Cineworld - Leeds White Rose

Description

You will support the Cinema team on continuously driving sales, while supporting the cinema team in the smooth running of the cinema in line with policy and procedures.

You will be fully cross trained, performing different duties at various times.

Staff functions include Box Office duties, Concessions duties, Floor duties, Bar duties and Projection duties with particular attention paid to customer service in all areas.

Key Responsibilities:

Passion for Customers:

-Customer Service: Deliver excellent customer service by promptly and efficiently assisting customers, managing queues, and providing information about the cinema's services and film schedules.

-Ticket Verification: Ensure that every customer entering the cinema has a valid ticket, including Unlimited cardholders.

-Complaint Resolution: Address customer complaints or queries immediately, referring to the appropriate person if needed.

-Communication: Use clear and concise communication, especially when using radios, and adhere to cinema code words.

Driving Sales:

-Upselling: Utilize suggestive selling techniques to boost sales of tickets and retail products.

-Marketing Promotions: Stay informed about current promotions and assist in their implementation.

-Stock Management: Assist with stock takes, record wastage accurately, and ensure that products are well-presented and stocked following the FIFO process.

Health & Safety:

-Regulations Compliance: Adhere to Food Hygiene Regulations and Health & Safety Policies, using equipment correctly and reporting any issues to management.

-Maintenance Monitoring: Assist in monitoring maintenance and repairs, and ensure all areas are opened and closed according to checklists.

-Cleaning Duties: Undertake various cleaning activities, including auditoria, restrooms, and other areas as needed.

Projection:

-Support Projection Team: Work alongside the projection management team, assisting with tasks as directed.

Benefits:

-Flexible Benefits Package: Adaptable to your needs, including health support and cost-saving measures.

-Free Movies: Enjoy complimentary cinema visits for you and a guest, along with discounts on food and drinks.

-Additional Perks: 28 days holiday, contributory pension scheme, cashback healthcare plan, eye care scheme, retail incentives, and in-house competitions.

At Cineworld, you will be working towards a Customer Service Practitioner Level 2 Apprenticeship standard over the course of 15 Months.

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 256713)

- Good Customer Service attitude. - Communication skills. - Team working skills. - Cash handling skills.
No Qualifications required!
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
- A helpful and enthusiastic attitude. - Adaptable and flexible to changing circumstances. - Resourceful and able to work under pressure.
Ongoing learning and development opportunities!
The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

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Opportunities with Lifetime Training

Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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