You will be a permanent member of the Leisure Centre Team carrying out job roles such as General Assistant, Recreation Assistant, Concierge, Swimming Teacher & Fitness Instructor. The job roles that you are rotated for will be dependant on which qualifications you have achieved as well as the needs of the centre.
The Recreation Assistant Apprentice role is an ideal opportunity to work, learn and develop your career within GLL.
Customer Experience
- Understanding the services and products on offer to assist with customer questions and queries
- Supporting different types of customers with different needs
- Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints
- Support the centre to deliver swimming lessons where required (qualification dependant)
- Sharing knowledge with customers on the role exercise plays in health and wellbeing
- Conducting customers' gym inductions and health screening where required (qualifications dependant)
- Planning and delivering exercise sessions to meet customers' health and fitness goals
People Experience
- Supporting GLL's visions and values
- Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager
- Ensure all training and qualification deadlines are met in agreement with your tutor and manger
- Achieve and maintain all necessary qualifications including ongoing CPD training
- Keep up-to-date with trends and developments in the leisure industry
Business Performance
- Have a understanding of GLL and its position in the Health & Fitness Industry
- Understand the performance of the centre(s) that you are working in and the external and internal factors that can affect performance
Operations Performance and risk management
- Support the centre to open and close the building
- Supervising and lifeguarding customers in swimming pools
- Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football
- Cleaning and maintenance of different areas of the centre
Personal Effectiveness and Development
- Demonstrates and lives GLL People with Purpose values
- Personally demonstrates equality, inclusion and diversity in their behaviours and actions
- Attend all monthly workshops and progress meetings as per your apprenticeship standard
- Fully participates and engages in GLL Management meetings, development programmes and on going assessment of performance
- Develops skills through shared learning and peer learning community.
- Discusses own performance, learning and development needs with their line manager, which is reflected in a live personal development plan.
You will be enrolled on a Customer Service apprenticeship level 2 programme which takes approximately 18months to complete as well as completing the following qualifications throughout the length of your apprenticeship:
- National Pool Lifeguard Qualification (NPLQ)