×

0 people have applied to this vacancy

0 people have viewed this vacancy

IT Support Technician Apprentice

  • QA Apprenticeships
  • , Northamptonshire
  • £7.21 per hour
Vacancy provider logo for QA

Recommend this opportunity to a Friend

  • GMFJ Reference
    257071
  • Wages
    £7.21 p/h
  • Hours
    40.00 per week
  • Date Posted
    22/01/2025
  • Start Date
    24/02/2025
  • Duration
    Not Specified

  • Location
    Northampton
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Overview:



Are you looking to launch your career in IT? Are you looking to develop with a forward-thinking business? We are seeking a customer-orientated IT Apprentice who loves problem-solving to join our team. You will provide customers with technical support and troubleshooting.



We are a customer-focused IT support company that helps small businesses and end users get the most from their technology. We aim to provide help and support so they can complete the task in front of them painlessly and in the most efficient way possible.



 Key Responsibilities (Include but not limited to):





  • Serve as the first point of contact for customers seeking technical assistance.


  • Perform troubleshooting through diagnostic techniques and pertinent questions.


  • Determine the best solution based on the issue and details provided by customers.


  • Walk the customer through the problem-solving process.


  • Direct unresolved issues to the next level of support personnel.


  • Provide accurate information on IT products or services.


  • Follow company procedures and continue to develop and improve these.


  • Record events and problems and their resolution, follow-up and update customer status and information.


  • Design, build and supply the solution, to fix the problem or overcome the difficulties the customer is experiencing.


  • Produce the invoice and charge the customer for the services and products they have received.




 Desired Skills & Attributes:





  • Have a good understanding of computer systems, mobile devices and other tech products.


  • Ability to diagnose and resolve basic technical issues in a structured manner.


  • Fluent in natural English with good written communication skills.


  • Patient, customer-oriented and cool-tempered.


  • Smart and presentable within a corporate environment.


  • Trustworthy and reliable.


  • Full UK driver’s license and access to own vehicle (advantageous)




Entry Requirements:



  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject


  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)


  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject




You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

 

For more information please visit the UK ENIC website. 

Benefits:





  • 28 days annual holiday (including public bank holidays)


  • Free on-site parking


  • Working with a close-knit team, with plenty of exposure within different areas of IT


  • Opportunity for permanent upon completion of the apprenticeship, and development towards becoming a fully-fledged IT engineer.




Future Prospects: 

 

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information: 

 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

 

Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 257071)

Based on this opportunity you might also be interested in.

Cyberspace Communication Specialist - Level 3 Apprenticeship

  • IT
  • 484.80 p/w
  • Advanced Level 3
  • Various Locations

Buckinghamshire
Cyberspace Communication Specialist - Level 3 Apprenticeship

As a CCS at the RAF, youll make sure the RAF stays at the forefront of technology. This is crucial for the RAF to communicate effectively and move information around safely.

More Info & Apply
Digital Marketing- Skills Bootcamp (12-week course / Guaranteed Job Interview)

  • IT
  • N/A p/w
  • Skills Bootcamp
  • London

London
Digital Marketing- Skills Bootcamp (12-week course / Guaranteed Job Interview)

Are you looking to start your Digital Marketing career? Do you want industry-recognized certifications and hands-on skills? Our 12-week online Digital Marketing Skills Bootcamp can give you that and more! Our Skills Bootcamp is a Level 3 qualification that will also give you the industry-recognized certifications that top employers are looking for. Previous experience is not necessary, all we ask is you have the right attitude and desire to start you career in Digital Marketing. GUARANTEED JOB INTERVIEW towards the end of the bootcamp.

More Info & Apply
Data Technician - Skills Bootcamp (12-week course / Guaranteed Job Interview)

  • IT
  • N/A p/w
  • Skills Bootcamp
  • National

London
Data Technician - Skills Bootcamp (12-week course / Guaranteed Job Interview)

Our Data Technician Skills Bootcamp will give you all the technical skills needed to start your first Data role, or progress to a Data Apprenticeship.

More Info & Apply
SYMCA

  • IT
  • Competitive p/w
  • Advanced Level 3
  • SYMCA

South Yorkshire
SYMCA

SYMCA

More Info & Apply
Free Bootcamp in Data Engineering (C#) - Start Date 17th Feb

  • IT
  • N/A p/w
  • Higher Level 4
  • National

Lancashire
Free Bootcamp in Data Engineering (C#) - Start Date 17th Feb

Sign up for our Software Development in C - FREE Skills Bootcamp and kickstart your career in tech as a Junior C Developer. You can learn over 13 weeks in Manchester, Leeds, or from the comfort of your own home.

More Info & Apply
Cyber Security Risk Analyst Level 4 Apprenticeship - Milton Keynes - 2025

  • IT
  • 404.00 p/w
  • Higher Level 4
  • Milton Keynes

Buckinghamshire
Cyber Security Risk Analyst Level 4 Apprenticeship - Milton Keynes - 2025

Are you a motivated,?organised person seeking an exciting and rewarding opportunity in a fast-paced environment?? Do you want to earn whilst you learn?

More Info & Apply
Social Impact Week - London, Birmingham, Glasgow and Newcastle

  • IT
  • N/A p/w
  • Work Placement
  • London

London
Social Impact Week - London, Birmingham, Glasgow and Newcastle

Join our 5-day Tech Taster programme which has been designed to give you industry work experience and enhance your employability skills, enabling you to be more confident and prepared for the working world.

More Info & Apply
IT Technician Apprentice

  • IT
  • 360.75 p/w
  • Advanced Level 3
  • Northwood

Middlesex
IT Technician Apprentice

More Info & Apply
Opportunities with QA

At QA, we believe that everything starts with our learners. Transforming their careers, and in turn their lives, is what motivates us. Every day we get to empower people to fulfil their potential – creating capability, building confidence and breaking down barriers to opportunity.

 Find Out More
Cyber Essentials
© 2021 GetMyFirstJob Ltd.

Your first steps into the world of work for Apprenticeships, Degree Apprenticeships, Work Experience & Graduate Jobs