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ICT Support Hardware Engineer Apprentice

  • QA Apprenticeships
  • , Coventry
  • £12.02 per hour
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  • GMFJ Reference
    257162
  • Wages
    £12.02 p/h
  • Hours
    40.00 per week
  • Date Posted
    24/01/2025
  • Start Date
    03/03/2025
  • Duration
    Not Specified

  • Location
    Coventry
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Employer Description:



TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.





  • Gain exposure to innovative technology - Be part of an exciting team who challenge themselves every day and gaining access to endlesslearning opportunities.




Seeking an apprentice to join our Hardware support team in Plant Floor & Engineering sites.



Duties:





  • Front-line support dealing with End User and Manufacturing IT Incidents.


  • Owning all IT related issues - Raising/ closing tickets 


  • Working within a large multi-disciple, multi-site team


  • Hardware support focused on Break/Fix Incident resolution, problem management and process/service improvement.


  • Travelling between sites will be necessary and apart of your duties




Key Skills/Knowledge:





  • Good working knowledge of Client Operating systems and applications, such as MS Windows, Office, Linux.


  • Excellent Working Knowledge of Plant IT/Manufacturing devices, such as Handheld Scanners and barcoding systems; Various Impact, HP Laser, and Thermal Labelling Printers; HHT’s; Industrial PC’s; Dell Desktops and Laptops.


  • Excellent Client Level Networking/TCP Troubleshooting (DHCP, DNS, 802.11x), VPN


  • Practical methodical approach for fault diagnosis and remediation. Good awareness of Occupational Health and H&S Standards, working in a manufacturing environment.


  • Working under pressure to strict SLA requirements - IT Literate with good communication skills.


  • Ability and confidence to work alone when required.


  • Dell desktop/laptop, and HP printing qualifications are desirable - Knowledge of Mounted Data Terminals and Rugged Touchpads advantageous.




Entry Requirements:

 



  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject


  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)


  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject




You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

 

For more information please visit the UK ENIC website. 

Benefits:





  • Salary: £25,000 base + £2500 Bonus


  • Company Van 


  • Fully funded Apprenticeship worth £15,000 




Future Prospects: 

 

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Diversity, Inclusion and Wellbeing:



Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.



We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.



We are a disability inclusive employer and encourage disabled people to apply for this role.



If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.



Important Information: 



Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

 

Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 257162)

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