- GMFJ Reference
257200
- Wages
£21,000 p/a
- Hours
40.00 per week
- Date Posted
27/01/2025
- Start Date
03/03/2025
- Approx. Duration
15 months
- Location
Swinton
- Status
Now Taking Applications
- Sector
Customer Service
- Opportunity Type
Intermediate Level 2
- Apprenticeship Standard
Customer service practitioner (ST0072)
- Employer
HAHN Plastics
Description
This dual-focused role is designed to drive efficiency and enhance collaboration across teams by addressing the needs of customers while aligning closely with internal supply chain processes, sales objectives and leveraging IT systems to ensure data accuracy and operational excellence.
Duties will include:
- Serve as the main point of contact between the
Supply Chain team, the Sales team and the customer ensuring timely order
processing and communication
- Utilise internal IT systems
- Input, track, and manage data within supply
chain systems to ensure real-time updates and accurate reporting.
- Assist in resolving supply-related issues.
- Handle inquiries related to product
availability, order status, delivery timelines, and related concerns with
professionalism and urgency.
- Maintain high standards of customer satisfaction
- Partner with the Sales team to set accurate customer expectations.
- Actively identify areas for process enhancements
across customer service, Supply Chain, and Sales interactions to improve
efficiency and reduce touch points.
- Use IT systems to analyse performance
metrics, streamline workflows, and track the effectiveness of implemented
process improvements.
Company Benefits
- Competitive Salary
- Pension at 22 (autoenrollment)
- 28 Days Holiday + Bank Holidays + 2 x half days at Shutdown
- Health Assistance Programme
- Comprehensive Onboarding and Training Programme (Inhouse
system)
- On-site parking
For more information about this vacancy please contact Damar Training on 0161 480 8171 (Ref ID: 257200)
Company website : https://www.hahnplastics.com/
- Ability to communicate both verbally and in
writing
- Strong organisational skills with the ability to
prioritise
- Proficient in Microsoft applications (Word and
Excel)
- Ability to work under pressure
5 x GCSEs including English & Maths GCSE at grade 4/C or above
Level 2 Customer Service Practitioner apprenticeship standards:
- Hardworking
- Integrity
- Calmness
- Patience
- Collaborative
- Adaptable
- Enthusiastic
- Personable
- Polite
- Positive
HAHN further promote and provide visibility of other future
prospects outside of Supply Chain. These to include Finance, Compliance, IT, Marketing and much more.
Working week: Monday to Thursday from 8:00am to 4:45pm and Friday from 8:00am to 3:30pm
***HAHN are in a
remote location with limited public transport access. It would be desirable for
candidates to have their own transport***
Damar
is committed to safeguarding and promoting the welfare of our apprentices and
expects our employer partners to share this commitment and to take appropriate
steps to ensure that learning takes place in a safe, healthy and supportive
environment.