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Receptionist/Administrator

  • The Whipton Surgery
  • Exeter, Devon
  • £275.00 per week
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Are you keen to join a fun, empathetic, hard-working team to provide first class service to our patients? You will be welcoming patients, answering calls, and completing a huge variety of administration tasks.

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  • GMFJ Reference
    257291
  • Wages
    £275.00 p/w
  • Hours
    36.50 per week
  • Date Posted
    31/01/2025
  • Start Date
    03/03/2025
  • Approx. Duration
    18 months

  • Location
    Exeter
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Intermediate Level 2
  • Apprenticeship Standard
    Customer service practitioner (ST0072)
  • Employer
    The Whipton Surgery

Description

The position will be a mix of administrative duties, clinical system administration, welcoming patients at the reception, dealing with online and telephone enquiries.

This would suit someone who thrives in a busy environment.

This is a full time position 37.5 hours per week.


Work pattern (negotiable):

  • Monday 8:15 – 18:00 (9.25 hours)
  • Tuesday 8:15 - 18:00 (9.25 hours)
  • Wednesday – College (7 hours)
  • Thursday 8:15 – 15:00 (5.75 hours)
  • Friday 8:15 - 14:30 (5.25 hours)


Main duties may include the following:

  • Dealing with patients queries
  • Booking appointments
  • Processing referrals
  • Processing repeat prescriptions requests
  • General IT administration


Duties include:

  • Processing incoming and outgoing mail
  • File and store records as required
  • Photocopy documentation as required
  • Process letters as requested
  • Data entry of new and temporary registrations and relevant patient information
  • Scanning of patient related documentation and attaching scanned documents to patients healthcare records
  • Process referrals to external agencies such as secondary care
  • Input data into the patients healthcare records as necessary
  • Action GP2GP tasks
  • Process referrals using the electronic referral system (ERS)
  • Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
  • Process incoming e-test results, ensuring they are referred to the relevant clinician
  • Read code data on SystmOne
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  • Manage all administrative queries as necessary
  • Carry out system searches as requested
  • Maintain a clean, tidy, effective working area at all times
  • Support all clinical staff with general administrative tasks as requested
  • Support reception staff, providing cover during staff absence
  • Book appointments
  • Management of repeat prescriptions, ensuring they are processed accurately and efficiently
  • Complete opening and closing procedures in accordance with the duty rota


Benefits:

  • Company pension
  • On-site parking
  • Sick pay

For more information about this vacancy please contact Exeter College on 01392 400800 (Ref ID: 257291)

· Good verbal and written English

· IT skills, use of Microsoft products

· GCSE grade 4/C in Maths and/or English (previous qualifications will determine apprenticeship level).
You will be required to attend Exeter College on day a week (during term time) from March working towards your Level 2 Customer Service or Level 3 Business Administrator apprenticeship.

· Empathy

· Good telephone manner

· Able to cope under stress

· Good team member

Upon completion of training, candidates will be able to embark on an ongoing career working for the NHS in a variety of administrative roles, from secretarial to management.

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Opportunities with Exeter College

Exeter College's Apprenticeship programme stands out as one of the best in the country, winning numerous awards for Apprenticeship training and delivery. We achieve higher than national average success rates, which means you are more likely to succeed with Exeter College.

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