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Operations Support Apprentice

  • QA Apprenticeships
  • Loanhead, Midlothian
  • £8.17 per hour
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  • GMFJ Reference
    257320
  • Wages
    £8.17 p/h
  • Hours
    35.00 per week
  • Date Posted
    03/02/2025
  • Start Date
    03/02/2025
  • Duration
    Not Specified

  • Location
    Loanhead
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Employer description:
PM Solutions have been specialists in fully integrated direct mail, transactional mail, print and postage for over 20 years and currently process over 40 million items each year on behalf of our clients.



Overview:
Are you looking to kick start your career with a creative and growing business?
We at PM Solutions are looking for an apprentice to join our operational support team to assist with various tasks and support the team. 



What will I be doing? [you're role will be to:] 





  • Manage telephone calls, emails and client visits daily


  • Work to become a super user of Management Information System (MIS) called Shuttleworth, documenting all decisions / changes on client files


  • Prepare accurate documentation on various systems such as Excel and Word


  • Act as a first responder for communications with clients via phone and email


  • Collaborate with other teams such as IT and production teams daily, to ensure smooth processing of client orders


  • Process Royal Mail OBA mail bookings and parcel bookings where required


  • Prepare invoices & send to clients on a weekly basis using MIS and Xero


  • Complete postal tracker for postal profit analysis on a daily/weekly basis


  • Input returns information in correct format for each client & send/place where required, daily


  • Maintain supplier documentation files, including received invoices




What do I need to be successful?





  • Good time keeping skills


  • Willing to learn new skills


  • Good understanding of Microsoft Office


  • Ability to work well individually and with a team




Working week: Monday - Friday, 9am - 5pm. 



Salary: £17,000 per annum.



Benefits: 





  • Good starting salary


  • Chance to work across different areas of the business to gain a wider understanding of PM Solutions


  • Chance to gain full time position after successful completion of the apprenticeship




Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.



Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.



On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.  
If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 257320)

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