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Resourcing Assistant- Customer Service Apprentice

  • RGB Recruitment Ltd
  • Exeter, Devon
  • £Competitive
Vacancy provider logo for Exeter College

We are a company that believes passionately in the importance of employee wellbeing and we all work hard to ensure there is a great culture where everyone feels valued and hard work is recognised and appreciated. Our staff retention levels are exceptional in the recruitment sector and this is something we are really proud of. We are looking to take on a Level 2 Customer Service Apprentice and a Level 3 Administrator.

  • GMFJ Reference
    257553
  • Wages
    Competitive
  • Hours
    35.00 per week
  • Date Posted
    10/02/2025
  • Start Date
    01/09/2025
  • Approx. Duration
    18 months

  • Location
    Exeter
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Intermediate Level 2
  • Apprenticeship Standard
    Customer service practitioner (ST0072)
  • Employer
    RGB Recruitment Ltd

Description

Resourcing Assistant- Level 2 Customer Service duties:

· Answering incoming calls & directing internally

· Taking and passing on messages

· Calling prospective candidates regarding work opportunities

· Updating current database in terms of information and candidate details

· Chasing and uploading candidate compliance and documentation

· Performing Right to work checks and taking references.

· Collating candidate qualifications and loading onto the system.

· Liaising with payroll companies to register candidates.

· Checking new starters in with clients

· Checking incoming compliance information

· Writing job adverts and positing social media updates for adverts

· Sending out client service reviews and collating responses

· Sending out candidate forms and new starter cards

· Helping out at job shop/job fairs and job centre days.


Business Support Co-ordinator- Level 3 Administration duties:

· Co-ordinating timesheet reports and checking/matching timesheets

· Updating spreadsheets and sending them out to the team

· Collating incentive & target updates

· Checking placement compliance and administration is all in place to process payroll as per legislative requirements

· Liaising with payroll companies and internal accounts teams regarding payroll queries

· Audit checks & preparation

· Collating client spend data on request

· Booking events & travel

· Processing expense claims and reconciliations

· Social media updates and marketing

· Mentoring junior staff & new colleagues

· Tender support – collating information, analysing and submitting data & proofreading written material submissions

· Prioritising tasks according to specific deadlines


For more information about this vacancy please contact Exeter College on 01392 400800 (Ref ID: 257553)

Company website : https://www.rgbrec.com/

  • Communicative
  • Team work
  • Organised
  • Attention to detail
GCSE or equivalent Maths and English 4/c or above.
You will attend Exeter College one day a week, working towards your Level 2 Customer Service Apprenticeship or the Level 3 Business Administration.
  • Confident
  • Team player
  • Positive
  • Keen to learn and develop

In terms of future prospects, there is potential to progress to either a resource or Trainee Consultant for the L2 and to a full time Administration role for the L3.

Within this advert there is also a position available for a Level 3 Business Administrator (Business Support Co-ordinator) if applicable.


Wage will will differ depending on which level.

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Opportunities with Exeter College

Exeter College's Apprenticeship programme stands out as one of the best in the country, winning numerous awards for Apprenticeship training and delivery. We achieve higher than national average success rates, which means you are more likely to succeed with Exeter College.

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