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Customer Service Apprentice (Level 2)

  • Rydal Group
  • Peterborough
  • £7.55 per hour
Vacancy provider logo for Damar Training

A really exciting new opportunity where will be the first point of contact for Rydal clients when they raise issues or queries regarding their services, including billing queries, mobile charges and contract queries. You will liaise internally within the different departments to resolve the queries.

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  • GMFJ Reference
    257631
  • Wages
    £7.55 p/h
  • Hours
    40.00 per week
  • Date Posted
    11/02/2025
  • Start Date
    07/04/2025
  • Approx. Duration
    15 months

  • Location
    Peterborough
  • Status
    Now Taking Applications
  • Sector
    Sales
  • Opportunity Type
    Intermediate Level 2
  • Apprenticeship Standard
    Customer service practitioner (ST0072)
  • Employer
    Rydal Group

Description

Duties and Responsibilities:

  • Respond to customers within a set Service Level Agreement
  • Ticket queries sent to the correct department for investigation
  • Update customers in a timely manner
  • Process mobile hardware orders
  • Process mobile queries and requests
  • Liaise with Suppliers
  • Correspond with Customers via email and phone
  • Completing Credit Requests –
  • Ensuring customer records are kept up to date
  • Process Cancellations.


Company Benefits:

  • On-site free parking
  • Opportunity for Career Development
  • Experience Team Building days out and Team Incentives
  • Full appreciation and reward of hard working and long-term commitment.

For more information about this vacancy please contact Damar Training on 0161 480 8171 (Ref ID: 257631)

Company website : https://rydalgroup.co.uk/

  • Communication skills
  • IT Skills
  • Problem-solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working Initiative
  • Excellent written and verbal skills
  • Commercially aware
  • To have experience of working in a team and be a dedicated Team player

A minimum of 5 x GCSEs at grade 9-4/A*-C
Customer Service Practitioner Level 2 Apprenticeship Standard
  • Confident individual, with the ability to build customer relationships
  • Adaptable to changing environment
  • Computer literate
  • Strong communication skills and clear and professional telephone manner

Rydal are a progressive company and value their workforce to develop and grow their careers within. Potentially permanent position on successful completion of apprenticeship

Working week: Monday to Friday between 8:00am and 6:00pm on a rota basis

Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.

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