Job overview
Our Tech & Data teams focus on what’s behind the millions of daily transactions on London’s transport network. As a part of our fast-paced Technology & Data teams you’ll learn the skills required to support the teams that keep London Moving. Our Technology Service Operations teamwork across a range of technologies from coding languages such as python, C sharp, ABAP and lots of other exciting software. We use technology to improve the journeys of our customers, maximise the efficiency of our network and to extract insight from our data to enable us to make key business decisions.
What will I be doing?
As an apprentice, your 2-year, development programme will be made up of 8 Service Management placement rotation which will include Knowledge Management, Major Incident Management, Tooling and Config, Monitoring Management, Reporting, Change and Release Management, Business Improvement and Core Support Service. Our aim is to give you the skills and breadth of experience you need for your successful career. We also understand that everyone’s career is different, so every apprentice’s journey is unique. Here’s an idea of what yours could look like:
Placement 1 – Service Operations - 12 Months
· Knowledge discovery, creation and sharing to facilitates IT professionals and the end-customer to view information as and when required.
· Handling changes to the corporate IT infrastructure and operation.
· practice focused on planning, coordinating, and controlling software releases, updates, and changes within an organisation's IT infrastructure.
· Respond to an unplanned event or service interruption and restore the service to its operational state.
· Monitoring and event management including identification and categorisation of monitoring requirements with resolver groups
· Using PowerBI tools to create and manage dashboards for statis across Technology Service Operations
· Learning the principles and techniques for the Continual Service Improvement
· Join project Development & Sprint teams to experience Agile Methodology and ways of working
· Supporting the delivery of assigned service delivery outputs (e.g. demand, capacity, performance management, cost of services, processes, supplier and contract management etc) across the lifecycle of the contract, ensuring adherence to the agreed Service Level Agreements (SLAs) within the CSS contract.
· Building relationships with both supplier and internal teams to deliver and improve the services delivered by the supplier.
Placement 2 – End User Computing – 3 months
· Third Line Citrix Support where you work with a team to act as the final point of contact for complex technical issues, ensuring timely resolution and the minimisation of downtime.
· Third Line Identify Management including setting up domains. keeping AD organized and healthy, properly managing Group Policy and Security Policy.
· Packaging and Build Management working with the team on sequencing and packing applications. Working along the team on migration to Windows 11
Placement 3 – Transport Services - 3 Months
· Support Asset Management Systems such as Maximo, Ellipse and Mobile applications
· Responding to and resolving incidents across a range of LU, Surface and RFLI Asset Management Applications
· Experience day to day activity within key transport control centres.
Placement 4 – Payments Service - 3 Months
· Spend time with Assurance team visiting TfL stations.
· Spend time with Bus teams visiting bus garage.
· Learning London Cycle Hire system, including backoff.
· Learning equipment used by TfL customers and staff.
Then you can select from the remaining areas to do a placement of 2-3 months:
· SPM Team – Service Performance Management Team, Stakeholder Engagement
· Understanding the requirements for supporting the transition of new and updated services, working closely with all relevant stakeholders to deliver supplier training and knowledge sharing sessions to help deliver a smooth service transition.
· Join project Development & Sprint teams to experience Agile Methodology and ways of working.
There is flexibility for apprentices to tailor their scheme to their interests’ ensuring placements are taken within the Service Operations. We are aware that some apprentices start with, or develop during their placements, an interest to a technology area and we want to ensure you get the most from your apprenticeship with TfL.
We recommend the first placement be within the Service Operations. This will teach you the understanding of key Service Management areas.
What we offer
You will enjoy excellent benefits and scope to grow:
· Free travel on the TfL network for you and a nominee who lives in the same household.
· Discounted national rail and Eurostar travel.
· Minimum 29 days annual leave (pro rata dependent on role) plus public and bank holidays
· Tax-efficient cycle-to-work programme
· Retail, health, leisure and travel offers & many more.
Entry requirements
You should already hold or be working towards a minimum of 2 GCSE’s Grade A* - C or Grade 4 and above or equivalent in Maths and English.
You are not eligible for this scheme if you currently hold or are working towards a qualification at the same or higher level in a related subject or have already studied content from the qualification for this scheme.
You must be 18 years of age before the start of this scheme to be eligible.
Sustainability
Sustainability is intrinsic to TfL’s work ethos, and we ensure that we operate in a sustainable way to protect and regenerate the natural world.
Where can this career take me?
Upon successful completion of this scheme, you could roll-off into any of the Service Management areas as a Service Analyst, Application Engineer, Service Reporting Analyst which could lead to further career development opportunities such as Support Analysts and to ultimately Senior Application Engineers and beyond.
What training and support will you get?
You will be working towards a Level 3 qualification in I.T Solutions Technician.
Whilst on the scheme, we’ll support your technical development through a wide range of on-the-job practical experiences and placements. We’ll also support your professional development through a combination of classroom-led training courses, online training courses, mentoring opportunities and structured networking opportunities. You will receive one-to-one support throughout the programme from your scheme sponsor and your Line Manager.
We also have an established Graduate and Apprentice Committee as well as an Alumni group, these groups are powerful networks in developing your understanding of the organisation, different apprenticeship schemes and opportunities to develop your career. Many current graduates and apprentices believe this to be a powerful support network and they often hold apprentice only events that are very beneficial to your continued learning.
What do we look for?
Everything we do as an organisation is to ensure that our evolving city remains future proof for millions of Londoners. Our talented apprentices form a vital part of that vision, so it’s important that we find the best people to help us do this. We’re looking for people who;
· Thrive in a team
· Enthusiastic
· Have an analytical and logical mind and approach to problem solving
As a member of the team, we’ll give you responsibility and the opportunity to add value. If you are excited by inspiring and influencing the future of London, then this is the career path for you.
Assessment Process
You will receive support and information around each assessment stage as you progress through your application.
Please see link on TfL website providing further guidance: https://tfl.gov.uk/corporate/careers/how-to-apply-for-apprentice-and-graduate-roles
Please pay close attention to emails and deadlines provided noting you have 1 week to complete assessments and we cannot re-issue these tests.
Assessment centres for apprenticeship roles will take place from February-April, please note that many roles only have 1 assessment day, and we are unable to guarantee additional dates. We are conducting assessment centres in person and virtually (role dependent).
Inclusive Recruitment Process
We operate a transparent recruitment process that removes barriers for candidates with a disability. Please let us know if you require reasonable adjustments for any stages of the application process.
We're a Disability Confident employer, and we offer guaranteed interviews to candidates who apply via the scheme where the minimum criteria for skills, knowledge and experience have been met.
In High Volume campaigns including Graduate, Apprentice and Intern recruitment the minimum criteria we set is achieving a pass mark in our first stage assessments, adopting a proportionate approach as part of the Disability Confident scheme.
Contact us
Please let us know if you require any reasonable adjustments.
Contact the recruitment team by:
Phone: 0203 005 1680 (Monday to Friday between 09:00 and 17.30)
Email: earlycareerscampaigns@tfl.gov.uk