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IT First Line Support Apprentice

  • QA Apprenticeships
  • , Westminster
  • £7.21 per hour
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  • GMFJ Reference
    257794
  • Wages
    £7.21 p/h
  • Hours
    40.00 per week
  • Date Posted
    17/02/2025
  • Start Date
    24/03/2025
  • Duration
    Not Specified

  • Location
    LONDON
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Employer Description:



Working with our sister brands HCRG Workforce Solutions and Sugarman Health and Wellbeing, our mission is to be the first call for sustainable workforce solutions to the NHS and private sector and be the go-to provider for high acquity care and outsourced services across the acute, community and mental health sectors.



Through our five branches across the United Kingdom, we’ve placed candidates at more than 450 employers over the last 12 months – and they keep coming back. In fact, we’re the second largest provider of health and care staffing in the country and are listed on every major NHS staffing framework meaning it’s easy (and cost effective) to work with us.



Vacancy Description:



We are currently seeking a highly motivated and experienced 1st Line Support Engineer to join our dynamic team in London. The successful candidate will be responsible for providing first-class technical support to our clients, ensuring that their systems are running smoothly and efficiently.



Key Duties:





  • Responding to technical support queries via phone, support portal or in person


  • Reporting to the Service Desk Team Leader


  • Manage the classification and allocation of tickets raised via the Service Desk Portal


  • User and device administration


  • Work with members of the wider IT team to ensure incidents raised via the Service Desk are dealt with quickly and by the correct resource


  • Maintaining accurate documentation of support requests and solutions


  • Trouble Shooting software and hardware issues


  • Working with M365, Sophos, Windows, Apple, Telephony systems, AVD, Active Directory




Requirements :





  • Proven experience as a 1st Line Support Engineer or similar role


  • Strong technical skills in Windows and Mac operating systems, networking, and hardware troubleshooting


  • Excellent communication skills, both written and verbal


  • Ability to work independently and as part of a team


  • Interest in problem solving and providing excellent customer service


  • Able to work within and dynamic and evolving business


  • Able to work well under pressure




Entry Requirements:



  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject


  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)


  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject




You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

 

For more information please visit the UK ENIC website. 

Benefits:





  • 28 days holiday


  • Cycle to work scheme


  • Access to additional certifications through apprenticeship provider




Future Prospects:





  • Full time vacancy upon successful completion of apprenticeship with future learning opportunities available. 




Important Information: 

 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

 

Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 257794)

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