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Client Services Apprentice

  • Exeter Science Park Ltd
  • Exeter , Devon
  • £7.55 per hour
Vacancy provider logo for Exeter College

Responsible for providing a friendly, professional and efficient service to clients, visitors and other stakeholders, working flexibly across the Front of House and Food and Beverage facilities. Multi skilled role covering the Science Park Café, Conference rooms and Reception. You will learn how to assist customers from all sides and learn just what it takes to keep a Science Park running. From receiving visitors for events, serving customers in our café, building admin experience to checking fire alarms are tested. Your apprenticeship will give you experience in a range of transferable skill...

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  • GMFJ Reference
    257886
  • Wages
    £7.55 p/h
  • Hours
    30.00 per week
  • Date Posted
    20/02/2025
  • Start Date
    01/09/2025
  • Approx. Duration
    18 months

  • Location
    Exeter
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Intermediate Level 2
  • Apprenticeship Standard
    Customer service practitioner (ST0072)
  • Employer
    Exeter Science Park Ltd

Description

Main duties and responsibilities:

  • Work collaboratively with ESPL’s core and extended teams to develop and deliver successful products and services in support of ESPL’S vision, mission, objectives and strategy.
  • Provide an effective service to customers, with responsibility for the day to day operations in the Café and across the Front of House, maintaining a pleasant, courteous and friendly manner at all times.
  • Liaise closely with and support the Centre Support Officer with all Food and Beverage requirements for the Seminar and Meeting rooms, ensuring that they meet client needs.
  • Accurately operating the click and collect service for online orders in the Café, communicating online orders to the Chef and ensuring that they are correctly delivered and charged for.
  • Operating the till and taking payments from customers in the Café and assisting the Chef with the procurement of supplies.
  • Ensuring a high level of health and safety in the Café and Front of House by maintaining accurate cleaning and temperature records, clearing and cleaning tables and chairs after each sitting, and clearing and cleaning the kitchen servery in accordance with the Health and Safety Regulations and Guidance.
  • Undertaking preparation of the food and beverages served in the café, as required, and setting up and breaking down the outside seating areas (weather permitting).
  • Ensuring the café environment is pleasant and welcoming in line with the brand image agreed by senior management.
  • Ensuring that routine maintenance issues are reported to the Client Services Manager, and compliance with risk assessments and operational procedures.
  • Maintain a flexible approach to provide support to team members during busy parts of the day, holidays and sickness cover, as well as on an ad-hoc basis, as required.



List of duties:

  • Serving customers in the café
  • Operating tablet-based POS till (Card only)
  • Using Bean to cup coffee machine
  • Preparing sandwiches
  • Operating dish washer
  • Changing layout of conference spaces
  • Presenting conference refreshments ready for guests
  • Welcoming guests to the conference spaces
  • Helping Members with enquiries
  • Computer based admin
  • Stock ordering

For more information about this vacancy please contact Exeter College on 01392 400800 (Ref ID: 257886)

Excellent communication skills both verbal (over the phone and face to face) and written.

Excellent customer service skills.

Familiar with Microsoft suite

Comfortable with touch screen café point of service is preferable but not necessary.

A friendly and courteous approach to customer service.

Maths and English GCSE at 4/C.
You will attend Exeter College one day per week working towards your Level 2 Customer Service Practitioner apprenticeship.

Willingness to learn new skills

A desire to have pride in the work they do and take ownership for the part they play in the team.

Creativity

A keen interest in being part of one of Exeter’s most exciting developments and be prepared to get involved in a broad range of activities.

Potential for promotion within the ESPL team once this role has been established.

Exeter College remains the right to close the vacancy early if a suitable candidate is appointed.

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