- GMFJ Reference
258012
- Wages
£21,000 p/a
- Hours
40.00 per week
- Date Posted
26/02/2025
- Start Date
07/04/2025
- Approx. Duration
18 months
- Location
London
- Status
Now Taking Applications
- Sector
IT
- Opportunity Type
Advanced Level 3
- Apprenticeship Standard
Information communications technician (ST0973)
- Employer
Interpublic GIS UK Limited
Description
The day to day activates of this role will be varied but will include the follow:
- Helpdesk support queries, problems and incidents.
- Account creation (Moves, Additions, Changes)
- Compliance Tasks (Keeping users security compliant)
- Remote assistance on staff computers: Troubleshooting and Problem Solving.
- Remote installation of software, updates, bug fixes and patches etc.
- Administrative tasks such as creating lists of users/tasks/problems.
- Resolving technical issues and providing solutions in a timely fashion.
- Accurately logging all support tickets, recording solutions.
For more information about this vacancy please contact Kaplan Financial on kaplan.recruitment@kaplan.co.uk (Ref ID: 258012)
Company website : https://www.interpublic.com/
- Awareness of Windows Server.
- Awareness of Adobe Creative Cloud.
- Awareness of IT Security and Data Protection.
- Knowledge of iPhones and iPads and other smartphones and tablets.
- Willingness to shadow or be shadowed by another team member.
- Able to work as part of a team.
- Logical and methodical.
- Attention to detail.
- Able to work well under pressure.
- Adapt to working in a fast-paced city environment where downtime is critical.
- A people person with the ability to speak to people on all levels and explain complex things in simple terms.
- Competency in Word, Excel, PowerPoint.
- Awareness of Mac and PC computers, software and operating systems.
GCSE's grades 9/A* - 4/C including Maths and English.
The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.
This apprenticeship has two routes:
The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.
The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
Networking Essentials
- Cloud Services
- Mobile and Operating Systems
- Technology and Business
- Scripting and Automation
- EPA Readiness Training
For each module, learners benefit from attending small, scheduled Live Online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace. Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives. Learners get practical lab time to hone their skills and learn from each other, as well as their tutor.
An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.
We’re looking to see impeccable attention to detail; proactivity; organisation but also flexibility; and most of all you need to be approachable. Amongst all of this, you need to be smart enough to manage your time, be on time, and record your time. You need to be able to take direction, be part of a team, and be a team player who works towards the common goal and purpose of our agency and client business. As well as working well as part of a team you also need to be able to work independently. You must be energetic, self-starting and take pride in your work and always take responsibility for your actions. The McCann (Part of Interpublic) IT department supports around 1000 users in London and is a critical business function that enables McCann Worldgroup to operate at peak performance. As a team we take pride in our work and aim to always provide high availability of company systems, a prompt and professional IT service, reliable IT knowledge, competency and trust.
Potential to be promoted into an Associate or Technology Delivery Analyst
25 days per annum + bank holidays, Company matching pension up to 6%, life assurance 4 x salary. a selection of flexible benefits (taste card, cycle to work scheme)
No parking. Office located next to London Liverpool Street.