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First Line IT Support Engineer Apprentice

  • QA Apprenticeships
  • , Greater London
  • £12.02 per hour
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  • GMFJ Reference
    258064
  • Wages
    £12.02 p/h
  • Hours
    37.50 per week
  • Date Posted
    26/02/2025
  • Start Date
    31/03/2025
  • Duration
    Not Specified

  • Location
    LONDON
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Portman Tech:



We are dedicated to helping our clients’ businesses reach their full potential by providing expertise, guidance and services to meet all of their technological needs.



Our customers value our consultative approach in providing them with IT services and telecommunications solutions that propels their business growth.



Overview:



We are a leading provider of IT, Cloud and Unified communications solutions.

Located in the heart of London, we are proud to be only moments away from our clients.

It’s an exciting stage in our growth and we’re seeking a dynamic 1st Line / 2nd Line IT Support Engineer who shares our values to become part of the team.



Responsibilities & Duties:



Although not limited to, the principal responsibilities include:





  • Troubleshooting a variety of hardware and software. Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians


  • Logging and managing requests.


  • Monitoring systems, performing repairs, upgrades, installations and other routine tasks.


  • Being the first point of contact for customers both in person and remotely, logging and resolving calls using the set procedures.


  • Escalating issues as and when necessary.




Knowledge & Skills:





  • Interest in IT: A genuine passion for technology and a desire to build a career in IT


  • Communication Skills: Excellent verbal and written communication skills


  • Problem-Solving: Strong analytical and problem-solving abilities


  • Team Player: Ability to work effectively both independently and as part of a team.




Entry Requirements:





  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject


  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)


  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject




You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.



If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 



For more information please visit the UK ENIC website. 



Benefits





  • Friendly atmosphere


  • Casual dress code


  • Free Tea/Coffee


  • 28 Days Annual Leave (Incd Bank Holidays)


  • Paid sick leave


  • Employee benefits platform


  • A generous company pension contribution


  • Cycle Scheme




Future Prospects: 

 

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information: 



Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 



Apply now!



 

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 258064)

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