- GMFJ Reference
258450
- Wages
£18,000 p/a
- Hours
37.50 per week
- Date Posted
11/03/2025
- Start Date
01/04/2025
- Approx. Duration
15 Months
- Location
Coventry
- Status
Now Taking Applications
- Sector
Business & Administration
- Opportunity Type
Advanced Level 3
- Apprenticeship Standard
Business administrator (ST0070)
- Employer
Equity Energies
Description
Specific duties will include:
- Assisting as a point of contact (commonly via email) for client queries related to Client Support, ensuring queries are directed to the appropriate team members and stored in our CRM systems.
- Helping to maintain accurate account records by supporting the team with administrative tasks, such as correspondence tracking, general mailbox maintenance, reviewing invoice and systems
- Assisting with managing workflow to ensure the team meets important deadlines and service level agreements (SLAs)
- Supporting the team in preparing and submitting client reports based on set deadlines and key performance indicators (KPIs)
- Helping to maintain accurate account records by supporting the team with administrative tasks like contacting suppliers, updating our CRM system, and reviewing objections.
- Helping to manage client queries and providing support to the team in analysing data that helps clients with their energy costs and consumption
- Building relationships with suppliers in order to manage client portfolio’s
- Ensuring the CRM system is fully up to date with all client correspondence
- Helping to manage client queries and providing support to the team in analysing data that helps clients reduce their carbon emissions.
- Supporting our Mid-Market team by supporting with basic inquiries related to our client’s portfolio as well as supporting projects.
- Supporting communication with Energy Suppliers to help prevent any client dissatisfaction.
Desired Experience:
- Understanding and managing business administration tasks related to delivering services
- Communicating effectively with internal teams, suppliers, and clients
- Organising and analysing data from Excel and other Microsoft resources
- Time management and meeting deadlines for client deliverables
- Some experience in utility management.
- Working in a team environment and assisting with projects that help clients reduce carbon emissions
For more information about this vacancy please contact BPP Professional Apprenticeships on 01133 500 333 (Ref ID: 258450)
- Basic proficiency in Microsoft Office (Word, Excel, Outlook) is desirable
- Good communication skills, both written and verbal
- Basic organisational skills and the ability to manage multiple tasks
- English & Maths GCSE C or above
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
- A proactive attitude with a desire to support the team and grow your skills
- An interest in business administration and client service
- Strong attention to detail and a willingness to learn
Potential for a full time role on completion.
Benefits:
25 days holiday plus bank holidays, Company Sick Pay , Free on-site parking , Company flu-jabs, Eye Tests, Vitality - Private Medical Insurance, Life Assurance - 4x annual salary, Company Social Events, Hybrid Working Pattern, Employee Assistance Program, Access to Mental Health Champions, Colleague Referral Scheme up to £1,000, Employer Pension Contribution, MYHub - Discounts from major retailers