- GMFJ Reference
258508
- Wages
Competitive
- Hours
37.00 per week
- Date Posted
12/03/2025
- Start Date
21/04/2025
- Approx. Duration
15 Months
- Location
Poulton le Fylde
- Status
Now Taking Applications
- Sector
Customer Service
- Opportunity Type
Intermediate Level 2
- Apprenticeship Standard
Customer service practitioner (ST0072)
- Employer
JSM Building Solutions
Description
Customer Service & Administration Role – Poulton-le-Fylde
An excellent opportunity for individuals with a blend of customer service and administration experience to step into a dynamic role within a market-leading specialist construction business.
Based in our Poulton-le-Fylde office, you will play a key role in handling customer-facing tasks, providing administrative support, and ensuring smooth daily operations. We recruit heavily based on cultural fit and pride ourselves on fostering a welcoming and inclusive team environment.
Salary £20,000 – 21,500
Key Responsibilities:
- Processing all web requests and emails from internal and external customers.
- Managing diaries and scheduling for the maintenance team- Providing general administrative support to the wider Facilities Team as needed.
- Assisting in customer relations while maintaining a professional approach at the help desk.
This is a fantastic opportunity to join a truly unique business that offers a broad and engaging role with proven long-term security.
Working Week: Monday – Friday 8:00am – 5:00pm
For more information about this vacancy please contact Blackpool and the Fylde College on 01253 504343 (Ref ID: 258508)
Company website : https://jsmbuildingsolutions.co.uk/
·
Previous
customer service and admin experience is preferred but not essential
·
Excellent
organisation and communication skills
Level 2 a minimum of English and maths
grades A*-D (9-3) (or equivalent) are desirable OR willingness to
complete Functional Skills Level 1/2 which are a requirement to have or to
achieve before EPA Gateway.
STANDARD & LEVEL
The successful candidate will work towards completing the Level 2 Customer Service Standard from the Institute for Apprenticeships & Technical Education. Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.
Personalised programme
Your B&FC apprenticeship is made up of several different elements and each one reflects your individual abilities and career goals. Our expert tutors and assessors have relevant industry experience and will support you to achieve all your goals.
Off-the-job training
Developing your skills at work is called on-the-job training, 20% of your apprenticeship (equal to one full day a week) will be ‘off-the-job’. This might include attending College, tackling projects, online learning, coaching, shadowing, or training for your job.??
Stacks of support
Assessment mostly takes place in the workplace. When you start, you will be allocated a skills coach, who will visit you at least once a month to guide and support you and help you to plan for your future. We will also provide you with specialist support for your English and maths and for any additional needs that you make us aware of.
·
Team
player but also able to work alone
Opportunities to progress within the company.
Things to consider:
Once you have successfully completed the program you will be submitted for your End Point Assessment. The EPA is an assessment of all the knowledge, skills, and behaviours you have learned throughout your apprenticeship; it confirms you are ready and competent in the career path you have chosen. These assessments have been designed and developed by employers in the industry to reflect the daily work of the business.